Systems Integration Senior Analyst

Req ID: 347631

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Senior Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Customer is looking for candidate who has application support skill set.

Knowledge on work dayKnowledge on SAP applicationGood at Incident managementHDLC lifecycleIncident management life

Position Summary

The Specialist (DEAT team) oversees operations across various product applications, including access requests, Incidents resolution, and change tasks such as installation, migration, and initial configuration of products and systems.

The ideal candidate should have strong technical skills, thorough knowledge of operations and team management, expertise in task distribution, backlog management, knowledge transition, documentation, and ServiceNow. A proactive attitude toward improvement and customer satisfaction is essential. This role collaborates with support staff, developers, and stakeholders to deliver quality solutions.

Core Responsibilities

Operational Management

• Supervise daily operations of designated product applications, ensuring prompt and efficient processing of access requests, incident resolution, and change management tasks.
• Allocate team responsibilities strategically to optimise workload alignment with individual expertise and organisational priorities.
• Systematically review and prioritise the backlog to maintain operational health.

Technical Execution

• Execute installation, migration, and initial configuration of systems, applications, and associated infrastructure.
• Diagnose and resolve technical issues in collaboration with development and support teams.
• Maintain comprehensive knowledge of application architecture, system integration points, and key dependencies.

Service Management

• Utilise ServiceNow for managing incidents, requests, changes, and tasks while ensuring data integrity and adherence to service level agreements (SLAs).
• Implement ITIL best practices across incident, problem, and change management processes.

Documentation & Knowledge Management

• Develop and update thorough documentation for procedures, configurations, and troubleshooting protocols.
• Facilitate knowledge transfer initiatives to promote effective onboarding and continuous skill enhancement within the team.

• Collaboration & Communication

• Engage proactively with cross-functional groups, including developers, support engineers, and stakeholders, to deliver optimal solutions.

• Provide clear, timely communication regarding status updates, potential risks, and process improvement opportunities.

• Continuous Improvement

• Identify and address operational inefficiencies by recommending improvements to processes, tools, and workflows.

• Remain informed on advancements in relevant technologies and practices related to product support and system operations.
• Regularly contribute to the evaluation and refinement of skillset matrices to ensure they reflect evolving technologies and align with organisational objectives.

Required Skills & Competences

• Technical Proficiency: Demonstrated expertise in ITSM and relevant software components for installations, along with hands-on experience managing teams.
• Communication: Exceptional communication skills for effective interaction with business stakeholders, strong availability, and a notable sense of ownership.
• System Setup & Optimization: Proven ability to customize system configurations to meet diverse operational needs.
• Analytical Thinking: Advanced diagnostic and analytical capabilities for thorough troubleshooting and solution development.
• Documentation Excellence: Highly skilled in producing clear, comprehensive technical documentation.
• Adaptability & Flexibility: Adept at navigating changing environments, requirements, and technologies.
• Time Management: Consistently meets ticket SLA deadlines through proficient task prioritization.
• Teamwork: Collaborative mindset with experience working across cross-functional teams.
• Technology Awareness: Dedicated to remaining current with emerging technological trends and updates.
• Training & Development: Eager to participate in continuous learning and skill enhancement initiatives.

Qualifications

• Bachelor's degree in computer science, Information Technology, or related field preferred
• Relevant technical certifications (e.g., CompTIA, Microsoft, PMP, PRINCE2) are advantageous
• Minimum 7+ years' experience in ITSM support, system installation, or migration roles

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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