Bodyshop Advisor

1 week ago

Chennai, Tamil Nadu, India Harsha Cars Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Role & responsibilities

Roles & Responsibilities:

  • Greet customers and inspect damaged vehicles professionally.
  • Understand customer concerns and document repair requirements.
  • Prepare accurate repair estimates and job cards.
  • Coordinate with insurance surveyors for approvals and claim processing.
  • Communicate repair timelines, costs, and updates to customers.
  • Schedule and manage the repair process from start to finish.
  • Work closely with bodyshop technicians to ensure quality repairs.
  • Monitor progress of ongoing jobs and ensure timely completion.
  • Conduct final quality checks before delivering vehicles to customers.
  • Ensure customer satisfaction by resolving queries and complaints effectively.
  • Maintain detailed records of repair orders, estimates, and approvals.
  • Follow up with customers post-delivery for feedback and service quality.
  • Ensure compliance with safety, environmental, and company standards.
  • Coordinate with parts department to ensure availability of required parts.
  • Assist in meeting workshop targets and service KPIs.

Preferred candidate profile

  • 3 to 5 years experience in bodyshop/service advisor role (preferably in a car dealership).
  • Diploma/ITI/Graduate in Automobile or Mechanical Engineering.
  • Knowledge of body repair, paint process, and insurance claim handling.
  • Familiar with DMS, MS Office, and estimation software (e.g., Audatex).
  • Good communication in Tamil and English.
  • Customer-focused, organized, and able to handle multiple jobs.
  • Residing near Velappanchavadi or nearby areas preferred.
  • Valid driving license required.

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