Bodyshop Advisor

Role & responsibilities

Roles & Responsibilities:

• Greet customers and inspect damaged vehicles professionally.
• Understand customer concerns and document repair requirements.
• Prepare accurate repair estimates and job cards.
• Coordinate with insurance surveyors for approvals and claim processing.
• Communicate repair timelines, costs, and updates to customers.
• Schedule and manage the repair process from start to finish.
• Work closely with bodyshop technicians to ensure quality repairs.
• Monitor progress of ongoing jobs and ensure timely completion.
• Conduct final quality checks before delivering vehicles to customers.
• Ensure customer satisfaction by resolving queries and complaints effectively.
• Maintain detailed records of repair orders, estimates, and approvals.
• Follow up with customers post-delivery for feedback and service quality.
• Ensure compliance with safety, environmental, and company standards.
• Coordinate with parts department to ensure availability of required parts.
• Assist in meeting workshop targets and service KPIs.

Preferred candidate profile

• 3 to 5 years experience in bodyshop/service advisor role (preferably in a car dealership).
• Diploma/ITI/Graduate in Automobile or Mechanical Engineering.
• Knowledge of body repair, paint process, and insurance claim handling.
• Familiar with DMS, MS Office, and estimation software (e.g., Audatex).
• Good communication in Tamil and English.
• Customer-focused, organized, and able to handle multiple jobs.
• Residing near Velappanchavadi or nearby areas preferred.
• Valid driving license required.