Bodyshop Advisor
1 week ago
Role & responsibilities
Roles & Responsibilities:
- Greet customers and inspect damaged vehicles professionally.
- Understand customer concerns and document repair requirements.
- Prepare accurate repair estimates and job cards.
- Coordinate with insurance surveyors for approvals and claim processing.
- Communicate repair timelines, costs, and updates to customers.
- Schedule and manage the repair process from start to finish.
- Work closely with bodyshop technicians to ensure quality repairs.
- Monitor progress of ongoing jobs and ensure timely completion.
- Conduct final quality checks before delivering vehicles to customers.
- Ensure customer satisfaction by resolving queries and complaints effectively.
- Maintain detailed records of repair orders, estimates, and approvals.
- Follow up with customers post-delivery for feedback and service quality.
- Ensure compliance with safety, environmental, and company standards.
- Coordinate with parts department to ensure availability of required parts.
- Assist in meeting workshop targets and service KPIs.
Preferred candidate profile
- 3 to 5 years experience in bodyshop/service advisor role (preferably in a car dealership).
- Diploma/ITI/Graduate in Automobile or Mechanical Engineering.
- Knowledge of body repair, paint process, and insurance claim handling.
- Familiar with DMS, MS Office, and estimation software (e.g., Audatex).
- Good communication in Tamil and English.
- Customer-focused, organized, and able to handle multiple jobs.
- Residing near Velappanchavadi or nearby areas preferred.
- Valid driving license required.
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