Bodyshop Advisor

4 days ago

Thoraipakkam Chennai Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full time

The main responsibilities of the role will include (but not be limited to):

- Receiving customer vehicles for service and repair jobs and raising repair orders on internal system with regards to the Bodyshop
- Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers
- Regularly following up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe
- Raising Warranty approvals and service orders
- Raising special orders for parts not available and following up to keep customer informed
- Preparing invoices on internal systems and arranging for active delivery of vehicles
- Following up payments of credit customers and ensuring collection within stipulated time
- Regularly monitoring orders raised and ensuring timely billing
- Conducting post service follow up to ensure customer satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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