Collection Executive
2 days ago
Role & Responsibilities Recovery Agent
- Contact customers through calls or messages to remind them of outstanding loan or credit card dues.
- Explain repayment details, outstanding amount, and due dates clearly and professionally.
- Negotiate and persuade customers to make timely payments or settle their dues.
- Maintain accurate records of customer interactions, payments, and follow-ups.
- Coordinate with team leaders or managers on escalated cases and daily updates.
- Ensure recovery targets are achieved within defined timelines.
- Handle customers politely while maintaining firmness in recovery communication.
- Adhere to all compliance, regulatory, and company policies while performing recovery activities.
Preferred Candidate Profile
- Experience: 03 years (Freshers with good communication skills are welcome).
- Education: Minimum 12th pass; graduates preferred.
Skills:
Strong communication and negotiation ability.
- Basic computer knowledge (MS Excel / CRM entry).
- Good convincing skills and patience while handling customers.
Ability to work under pressure and achieve targets.
Language Preference: Hindi and English (regional languages are an added advantage).
- Work Type: Telecalling (Voice Process) Field recovery experience will be an added plus.
- Attitude: Target-oriented, disciplined, and customer-sensitive approach.
Call HR
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