
Training Manager
23 hours ago
Role & responsibilities
Training Strategy & Leadership:
- Develop and implement the training and development strategy aligned with business goals and operational needs.
- Lead a team of trainers across regions or outlets.
- Partner with Operations, HR and Marketing teams to align training content with product updates and brand standards.
Program Development:
- Design scalable training programs including onboarding, SOP-based modules, service excellence, POS usage, food safety, hygiene standards, soft skills and leadership.
- Develop and maintain training content (manuals, videos, e-learning modules, job aids).
- Continuously update materials to reflect changes in menu, policy, equipment or operations.
Execution & Delivery:
- Oversee the rollout of training programs across outlets both new and existing.
- Ensure consistent delivery of training across formats (classroom, on-the-job, digital).
- Drive training for new store openings, seasonal campaigns, or promotions.
Performance Measurement & Compliance:
- Monitor and evaluate training effectiveness through feedback, assessments, audits and business KPIs.
- Track training completion and certification of employees at all levels.
- Ensure all regulatory and compliance-related training (e.g., food safety, fire safety, POS hygiene) is completed as required.
Team Management:
- Lead, coach and develop regional training teams and outlet-level trainers.
- Create an internal trainer certification program (Train-the-Trainer).
- Promote a learning culture within the organization.
Stakeholder Management:
- Collaborate with store managers, area managers and corporate teams to identify training needs and close skill gaps.
- Present training reports and insights to leadership on a periodic basis.
Key Skills:
- Strong knowledge of QSR / Factory operations and service delivery.
- Excellent communication, facilitation and coaching skills.
- High energy, people-oriented and customer-focused mindset.
- Proficiency in data analysis, training impact assessment and reporting.
- Ability to travel to outlets as needed.
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