Operations Associate

6 days ago

Connaught Place, Delhi, India Samriddhi Tour And Travels Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Role Overview:

We are seeking a detail-oriented and proactive Operations Associate to join our team. The ideal candidate will handle booking, reissuing, and cancellation of air tickets and hotel reservations while ensuring high-quality service delivery.

Key Responsibilities:

  • Ticketing Operations:
  • Book, reissue, and cancel air tickets for domestic and international travel.
  • Ensure compliance with airline policies and fare rules.
  • Customer Support:
  • Address client inquiries related to bookings, cancellations, and travel policies.
  • Provide timely updates on booking status and resolve operational challenges.
  • Coordination and Documentation:
  • Maintain accurate records of all transactions and client communications.
  • Coordinate with airlines, hotels, and other service providers as needed.
  • Problem Solving:
  • Handle last-minute changes, cancellations, and reissues efficiently.
  • Ensure minimal disruption to client travel plans.

Qualifications and Skills:

  • Experience in the travel industry, especially in ticketing and reservations, is preferred.
  • Proficiency in GDS platforms like Galileo, Amadeus, or Sabre is a plus.
  • Strong organizational skills and attention to detail.
  • Excellent communication and customer service skills.
  • A willingness to learn and grow within the role.
  • Knowledge of corporate travel policies is a plus.

Job Type: Full-time

Pay: ₹180, ₹300,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Paid sick time

Application Question(s):

  • Experience in any GDS system like galileo, amedus etc

Education:

  • Bachelor's (Preferred)

Experience:

  • Operations management: 1 year (Preferred)

Work Location: In person

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