Operations Associate

1 week ago

Connaught Place Delhi Delhi, India Samriddhi Tour And Travels Full time

**Role Overview**:
**Key Responsibilities**:

- **Ticketing Operations**:

- Book, reissue, and cancel air tickets for domestic and international travel.
- Ensure compliance with airline policies and fare rules.
- **Customer Support**:

- Address client inquiries related to bookings, cancellations, and travel policies.
- Provide timely updates on booking status and resolve operational challenges.
- **Coordination and Documentation**:

- Maintain accurate records of all transactions and client communications.
- Coordinate with airlines, hotels, and other service providers as needed.
- **Problem Solving**:

- Handle last-minute changes, cancellations, and reissues efficiently.
- Ensure mínimal disruption to client travel plans.

**Qualifications and Skills**:

- Experience in the travel industry, especially in ticketing and reservations, is preferred.
- Proficiency in GDS platforms like Galileo, Amadeus, or Sabre is a plus.
- Strong organizational skills and attention to detail.
- Excellent communication and customer service skills.
- A willingness to learn and grow within the role.
- Knowledge of corporate travel policies is a plus.

Pay: ₹180,000.00 - ₹300,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Application Question(s):

- Experience in any GDS system like galileo, amedus etc

**Education**:

- Bachelor's (preferred)

**Experience**:

- Operations management: 1 year (preferred)

Work Location: In person

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