Key Account Manager

1 day ago

Yelahanka, Karnataka, India Vizmo Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Location: Bengaluru
Department: Sales & Account Management
Reports To: Head of Sales

Job Summary: The Key Account Manager will be responsible for managing relationships with
assigned key accounts, renewals, driving upsell, cross-sell opportunities, and expanding the business
within assigned accounts/portfolio. The ideal candidate will play a crucial role in customer retention
and revenue growth by understanding client needs and aligning them with the company's offerings.

Key Responsibilities:
 Account Management: Maintain and nurture relationships with key accounts to ensure
customer satisfaction and retention.
 Upsell and Cross-sell: Identify opportunities to upsell and cross-sell products and services to
existing clients, maximizing account value.
 Account Expansion: Develop and execute strategies to expand business within existing
accounts, ensuring consistent revenue growth.
 Client Engagement: Conduct regular check-ins, business reviews, and strategic discussions
with clients to understand their evolving needs and introduce relevant solutions.
 Collaboration: Work closely with the sales, product, and customer success teams to deliver
tailored solutions that meet client requirements.
 Reporting and Analysis: Track account metrics, forecast account growth, and prepare
reports for senior management on account performance.
 Contract Negotiation: Lead contract renewals and negotiations to ensure favorable terms
and secure long-term agreements.
 Market Research: Stay updated on industry trends and competitor activities to better
position the company's offerings.

Qualifications:
 Bachelor's degree in Business Administration, Marketing, or a related field.
 3-5 years of experience in account management, sales, or a related role.
 Proven track record of managing and growing key accounts in a B2B environment.
 Strong communication, negotiation, and relationship-building skills.
 Ability to analyze data and derive actionable insights for account growth.
 Experience with CRM software and sales analytics tools.
Preferred:
 Experience in SAAS industry or related fields.
 Prior experience in upsell and cross-sell strategies in a SaaS or tech environment.

 Prior experience in Customer relationship management
 Strong strategic thinking and problem-solving skills.

What We Offer:

• Competitive salary and performance-based bonuses.

• Opportunities for professional growth and career advancement.

• Flexible work environment.

• A collaborative, innovative culture that values diversity and inclusion.

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