Senior TeleSales Executive

About Tide
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over
1 million small businesses
across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

Internal Job Title :Senior Member Success Executive

About The Team
The
Sr. Telesales Executive (International Market)
in the MEM Department at Tide is dedicated to helping small businesses thrive. We build strong relationships with our members by understanding their needs and offering tailored solutions. Working collaboratively with other departments, we stay informed about new products to ensure our members receive the best support.

About The Role
As a Sr. Telesales Executive (International Market) you will be:

• Call our existing members - build rapport with them, understand their businesses and will upsell relevant products or services to help them thrive
• Work cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• Work in a dynamic and data driven environment to reach team and individual targets and meet KPI's
• Upsell and cross sell products/services to maximise revenue
• Ensure clear, concise and effective communication tailored to UK customers
• Play a part in testing of new leads/scripts that support the team overall as we work in new areas of the business
• Accurately record interactions, feedbacks and sales outcome in CRM
• Get to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thrive
• Spend time to take on ad-hoc tasks and work on projects that support other business areas

What Makes You a Great Fit
Tide is seeking a dynamic
Sr. Telesales Executive (International Market)
to drive our mission of supporting small, growing businesses. You'll thrive in a fast-paced, ever-changing environment and bring a target-oriented, entrepreneurial approach to our team. The ideal candidate will have:

• Proven experience in telesales preferably in an international/UK- focused role with minimum 2 years of current experience in telesales (Prior outbound calling experience working with UK clients is preferred)
• Previous financial services telesales experience would be an advantage and success working towards a revenue target
  Exceptional Verbal Communication and interpersonal skills in English (Versant B2 - 60< and C1)- An excellent telephone manner, strong negotiation, persuasion and objection-handling skills
• Open to work in flexible shifts to align with UK based hours
• Knowledge of UK culture and consumer behavior would be a plus
• Confident, outgoing and enthusiastic nature
• Self motivation and conscientiousness, wanting to make a real difference to the business
• Experience using Kustomer (or a similar CRM tool)
• Willingness to take on new projects and get involved in the teams growth
• Willingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of Tide
• Some knowledge of Buyer Behaviour, Sales and KYC

• Ability to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targets
  What You'll Get In Return

• 25 days paid annual leave

• 3 paid days off for volunteering or L&D activities
• Extended maternity and paternity leave covered by the company
• Personal L&D budget
• Additional health & dental insurance
• Mental wellbeing platform
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Sabbatical Leave

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.
You personal data will be processed by Tide for recruitment purposes and in accordance with
Tide's Recruitment Privacy Notice
.