Senior TeleSales Executive

About TideAt Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over1 million small businessesacross the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.Internal Job Title :Senior Member Success ExecutiveAbout The TeamTheSr. Telesales Executive (International Market)in the MEM Department at Tide is dedicated to helping small businesses thrive. We build strong relationships with our members by understanding their needs and offering tailored solutions. Working collaboratively with other departments, we stay informed about new products to ensure our members receive the best support.About The RoleAs a Sr. Telesales Executive (International Market) you will be:Call our existing members - build rapport with them, understand their businesses and will upsell relevant products or services to help them thriveWork cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our membersWork in a dynamic and data driven environment to reach team and individual targets and meet KPI'sUpsell and cross sell products/services to maximise revenueEnsure clear, concise and effective communication tailored to UK customersPlay a part in testing of new leads/scripts that support the team overall as we work in new areas of the businessAccurately record interactions, feedbacks and sales outcome in CRMGet to know these leads/prospective members, and how their businesses plan to operate and will recommend relevant products and services to help them thriveSpend time to take on ad-hoc tasks and work on projects that support other business areasWhat Makes You a Great FitTide is seeking a dynamicSr. Telesales Executive (International Market)to drive our mission of supporting small, growing businesses. You'll thrive in a fast-paced, ever-changing environment and bring a target-oriented, entrepreneurial approach to our team. The ideal candidate will have:Proven experience in telesales preferably in an international/UK- focused role with minimum 2 years of current experience in telesales (Prior outbound calling experience working with UK clients is preferred)Previous financial services telesales experience would be an advantage and success working towards a revenue targetExceptional Verbal Communication and interpersonal skills in English (Versant B2 - 60< and C1)- An excellent telephone manner, strong negotiation, persuasion and objection-handling skillsOpen to work in flexible shifts to align with UK based hoursKnowledge of UK culture and consumer behavior would be a plusConfident, outgoing and enthusiastic natureSelf motivation and conscientiousness, wanting to make a real difference to the businessExperience using Kustomer (or a similar CRM tool)Willingness to take on new projects and get involved in the teams growthWillingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of TideSome knowledge of Buyer Behaviour, Sales and KYCAbility to get your strengths from working and collaborating in a team dynamic but also to work independently to your KPIs and targetsWhat You'll Get In Return25 days paid annual leave3 paid days off for volunteering or L&D activitiesExtended maternity and paternity leave covered by the companyPersonal L&D budgetAdditional health & dental insuranceMental wellbeing platformFood vouchersSnacks, light food, drinks in the officeWFH equipment allowanceSabbatical LeaveTIDE IS A PLACE FOR EVERYONEAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.You personal data will be processed by Tide for recruitment purposes and in accordance withTide's Recruitment Privacy Notice.