Operations Manager
18 hours ago
Exciting Opportunity
Join Artium Academy Team
Artium Academy, a leading Music-Tech Company dedicated to nurturing Musical talents. At Artium
Academy, we believe in fostering a vibrant and inclusive community that celebrates the transformative
power of the arts. Our culture is the heartbeat of our organization, guiding our actions and shaping our
identity. We are a vibrant community fueled by creativity, continuous learning, and inclusivity.
Committed to excellence, we provide unwavering support for employee growth. Collaboration is our
heartbeat, harmonizing our employees and teachers. Our culture thrives on integrity, embraces
innovation, and infuses joy into every musical pursuit. Beyond our walls, we actively contribute to
broader musical communities, embodying our commitment to inspire, educate, and empower through
the transformative power of performing arts. We are hiring for a dynamic Operations Manager- AE.
"Immerse yourself in a culture that nurtures both your artistic passion and personal development"
Job Description – Operations Manager for Academic Experts
Reporting To: AVP – Sales
Location: Mumbai
Role Overview:
The AE Manager will be responsible for managing the Academic Expert team operations across multiple
categories (North Vocals, South Vocals, Western Vocals, Keyboard, Guitar). This role ensures smooth
demo Conducts, optimal AE performance, quality delivery, and alignment of the AE team's output with
Sales Targets.
What You'll Do
Team Management & Operations
Manage day-to-day operations of all Academic Experts across categories
Oversee scheduling, leave planning, and resource allocation to ensure maximum demo coverage
Performance & Quality Oversight
Track individual and team performance on key metrics: demo attendance %, QA scores,
conversion impact
- Conduct weekly/ monthly reviews with Team Leads & AEs
Ensure adherence to demo guidelines and quality standards
Stakeholder Alignment
Act as the bridge between AE team and Sales team for smooth lead handover
Share insights and data with AVP Sales on AE performance and pipeline health
Coaching & Development
Mentor Team Leads and provide guidance to AEs on performance improvement
Identify skill gaps and recommend training interventions
Engagement & Motivation
Drive weekly AE huddles and monthly recognition programs
- Promote a culture of accountability, ownership, and continuous improvement
- Celebrate wins and motivate AEs to deliver high-quality demos
Required Skills & Qualifications
- Graduate/Postgraduate in Business, Music Management, or related field
- 2+ years of experience in team management (preferably in EdTech, Sales Operations, or Customer
Experience:
- Strong analytical skills with experience in performance reporting
- Excellent communication & stakeholder management skills
- Ability to coach, mentor, and inspire a diverse team
- Comfortable working with data dashboards and CRM tools
Job Type: Full-time
Pay: ₹15, ₹55,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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