Admin

2 weeks ago

KARDAM FARM DelhiNCR, India Rishab International Full time ₹ 2,00,000 - ₹ 6,00,000 per year

The Back Office Executive plays a critical role in supporting front-line operations by managing documentation, coordinating administrative tasks, ensuring timely follow-ups, and delivering excellent customer service. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

  • Key Responsibilities:
  • Documentation Management
  • Prepare, review, and maintain business documents, agreements, and reports.
  • Ensure accurate filing and digital archiving of records.
  • Coordinate with internal teams for document approvals and updates.
  • Customer Service Support
  • Respond to customer inquiries via email, phone, or chat.
  • Resolve basic issues and escalate complex cases to relevant departments.
  • Maintain customer satisfaction through timely and professional communication.
  • Follow-Up Coordination
  • Track pending tasks, payments, and documentation.
  • Follow up with clients, vendors, and internal teams to ensure timely completion.
  • Maintain logs and trackers for accountability.
  • Administrative Management
  • Handle day-to-day office operations including scheduling, inventory, and supplies.
  • Support HR and payroll processes as needed.
  • Assist in organizing meetings, travel plans, and company events.
  • Operational Support
  • Collaborate with sales, procurement, and logistics teams to ensure smooth workflow.
  • Generate reports and summaries for management review.
  • Monitor compliance with internal policies and external regulations.

Required Skills & Expertise:

  • Strong proficiency in MS Office (Word, Excel)
  • Excellent written and verbal communication
  • Ability to manage multiple tasks with precision
  • Customer-centric mindset with problem-solving ability
  • Experience in handling confidential documents and data
  • Familiarity with CRM or Tally Prime systems is a plus

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