Business Operations Manager
2 weeks ago
Job Description
Business Operations Manager - Horus Financial Academy
Location: Bangalore Experience: 2+ years Platform Experience: Edtech a must
About Horus Financial Academy
Horus Financial Academy is a leading online platform dedicated to providing high-quality trading education. We offer a range of courses from personal finance basics to advanced investment strategies, helping our students achieve financial literacy and independence. Our mission is to make complex financial concepts accessible and engaging for everyone. We're a fast-growing company seeking a passionate and driven Operational Manager to join our team and help us scale our impact.
Job Description
We're looking for a motivated and organized Operational Head to lead and manage the day-to-day operations of our academy. This role is perfect for a professional with at least two years of experience, particularly within the edtech sector, who understands the unique challenges and opportunities of a digital learning environment. You'll be the backbone of our operations, ensuring everything runs smoothly and efficiently, from student support to course delivery.
Key Responsibilities:
● Process Management: Design, implement, and optimize operational workflows to improve efficiency and student satisfaction. This includes managing student onboarding, course enrollment, and support systems.
● Team Leadership: Oversee a small team of operational staff, providing guidance, training, and performance feedback. Foster a collaborative and positive work environment.
● Student Support: Supervise and enhance our student support channels (email, chat, etc.) to ensure timely and effective resolution of student inquiries and issues.
● Data Analysis: Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement. Use data to make informed decisions and present findings to senior management.
● Vendor & Partner Management: Coordinate with external partners, such as payment gateways, content creators, and technology providers, to ensure seamless integration and service delivery.
● Quality Assurance: Ensure the quality of our course delivery and platform experience is consistently high. Address any technical or content-related issues promptly.
Qualifications
● A Master's degree in Business, Management, or a related field.
● A minimum of 2 years of experience in an operational role, with a strong preference for experience in an edtech platform.
● Proven ability to manage and optimize operational processes.
● Excellent leadership and communication skills, with experience in managing a small team.
● Strong analytical and problem-solving abilities.
● A proactive and results-oriented mindset.
● Familiarity with CRM and project management tools (e.g., Zendesk, Asana, Trello) is a plus.
Why Join Us?
This is a fantastic opportunity to take on a leadership role in a dynamic and growing company. You'll have a direct impact on our success and the financial literacy of thousands of students. We offer a competitive salary, a flexible work environment, and the chance to be part of a mission-driven team.
Ready to lead our operations and make a difference? Apply now
Job Types: Full-time, Permanent
Pay: ₹587, ₹2,012,288.40 per year
Work Location: In person
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