Team Lead- Tele-sales
6 days ago
Greetings from Niva Bupa
Position- Team Leader- Telesales
Location- Noida Sector-64
6 Days working
Primary Responsibilities:
- To manage a team of telesales advisors
- To ensure targets are met on a monthly basis through inbound and outbound sales
- To be responsible for the management of direct reports, one to one reviews and performance reviews.
- Driving per advisor productivity and sales quality across outlined parameters
Key Roles & Responsibilities-
- Be in charge of running and managing the team daily
- Understand all organizations products, services, procedures and guidelines and communicate same to all team members.
- Monitor calls to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training session for all agents and participate in recruitment of new team members - Submit regular reports to management and seek new ideas and strategies to improve team performance
- Keep up with trends and happenings in the industry and ensuring adherence to industry standards
- Coaching, inspiring and motivating a sales team.
- A good understanding of the market dynamics in the respective sector.
- Coordinate with different departments to ensure Issuance of Policies
- Ensure self-target are also met (*Applicable for ARM)
Key Requirements Education & Certificates
- Min 3-6 years Experience as a Team Leader on papers with experience of Health or Motor insurance domain)
- Drive productivity per advisor
- Attrition for the team
• Improving leads conversion - Employee motivation & engagement
- Control the Loss ratio for the team by ensuring product mix in line to Organization objectives
- Driving sales quality through controlling policy cancellations/ endorsements
Interested candidates can share their CV at along with subject "CV for Manager"
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