Digital Workplace Administrator
21 hours ago
: Digital Workplace Administrator
Position Id:
G
Job Type:
Full Time
Country:
India
Location:
Mumbai / Chennai / Hyderabad / Bangalore
Pay Rate:
Open
Contact Recruiter:
We are seeking an experienced BMC Remedy / Digital Workplace Administrator (SysAdmin / ITSM Administrator) to lead the design, implementation, and optimization of service request workflows within our Remedy environment. The selected candidate will play a key role in rebuilding and enhancing existing service requests currently being migrated from Remedy Service Request Management to Digital Workplace (native). The candidate should have hands-on experience in creating and managing Service Requests within Digital Workplace, coupled with a solid understanding of ITSM administration, workflow automation, and documentation practices.
Key Responsibilities- Design, configure, and rebuild service requests within Digital Workplace to replace existing Remedy SRM requests.
- Develop and optimize workflows to improve service request efficiency and user experience.
- Perform ITSM administrative tasks such as managing groups, products, CIs, and maintaining the Approved Technology List (ATL).
- Create and maintain process documentation, Remedy knowledge base articles, and configuration guides.
- Assist in training other administrators and team members on ITSM best practices.
- Ensure consistent alignment of ITSM configurations with organizational policies and SLAs.
- Collaborate with cross-functional IT teams for smooth transition and ongoing support.
- Proven hands-on experience in creating Service Requests within BMC Digital Workplace (mandatory).
- Experience with BMC Remedy ITSM Suite (version 23.x or newer).
- Strong understanding of ITIL processes and ITSM administration.
- Experience creating Remedy knowledgebase entries or similar documentation.
- Ability to design and optimize complex service request workflows.
- Strong troubleshooting and communication skills.
- ITIL Foundation Certification.
- Experience creating or managing Configuration Items (CIs) within a CMDB.
- Familiarity with Service Mapping or SLA administration in Remedy.
- Experience with knowledge management and self-service portal enablement.
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