Digital Workplace Administrator

21 hours ago


Chennai, Tamil Nadu, India Trigyn Technologies Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Job Description

: Digital Workplace Administrator

Position Id:
G

Job Type:
Full Time

Country:
India

Location:
Mumbai / Chennai / Hyderabad / Bangalore

Pay Rate:
Open

Contact Recruiter:

: Role Overview

We are seeking an experienced BMC Remedy / Digital Workplace Administrator (SysAdmin / ITSM Administrator) to lead the design, implementation, and optimization of service request workflows within our Remedy environment. The selected candidate will play a key role in rebuilding and enhancing existing service requests currently being migrated from Remedy Service Request Management to Digital Workplace (native). The candidate should have hands-on experience in creating and managing Service Requests within Digital Workplace, coupled with a solid understanding of ITSM administration, workflow automation, and documentation practices.

Key Responsibilities
  • Design, configure, and rebuild service requests within Digital Workplace to replace existing Remedy SRM requests.
  • Develop and optimize workflows to improve service request efficiency and user experience.
  • Perform ITSM administrative tasks such as managing groups, products, CIs, and maintaining the Approved Technology List (ATL).
  • Create and maintain process documentation, Remedy knowledge base articles, and configuration guides.
  • Assist in training other administrators and team members on ITSM best practices.
  • Ensure consistent alignment of ITSM configurations with organizational policies and SLAs.
  • Collaborate with cross-functional IT teams for smooth transition and ongoing support.
Required Skills
  • Proven hands-on experience in creating Service Requests within BMC Digital Workplace (mandatory).
  • Experience with BMC Remedy ITSM Suite (version 23.x or newer).
  • Strong understanding of ITIL processes and ITSM administration.
  • Experience creating Remedy knowledgebase entries or similar documentation.
  • Ability to design and optimize complex service request workflows.
  • Strong troubleshooting and communication skills.
Nice to Have
  • ITIL Foundation Certification.
  • Experience creating or managing Configuration Items (CIs) within a CMDB.
  • Familiarity with Service Mapping or SLA administration in Remedy.
  • Experience with knowledge management and self-service portal enablement.


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