Manager - Aviation Services - 14433

**JOB PURPOSE****The Manager – Aviation Services ensures seamless baggage delivery, audits for bridge-mounted equipment (BME), ITPs, compressed gas services, fueling processes, and hydrant pit checks, regulatory compliance, and efficient stakeholder coordination. This role drives operational excellence, safety audits and emergency response while optimizing SLAs and mitigating risks. By leading the aviation services team, the incumbent enhances service quality, safety, and overall airport efficiency.*ORGANISATION CHART*Manager - Aviation Services --> Manager - Aviation Services --> Reportees --> Reporting to --> Position Title*ResponsibilitiesKEY ACCOUNTABILITIESKey Performance Indicators (KPIs)Strategic Oversight & Monitoring*Ensure baggage delivery processes align with airport standards and SOPs across all terminals.Oversee baggage delivery adherence: DOM - FB 10 Min & LB 30 Min / INT – FB 15 Min & LB 40 Min.Guide and supervise the aviation services team in executing daily operations efficiently.Drive regular coordination with Ground Handling Agencies (GHA), Airlines, and other stakeholders.No. of delays reportedNo. of checks during shiftNo. of observations closedASQ ScoresNo. of stakeholder feedback/complaintsCompliance, Audits & Safety StandardsConduct regular audits for bridge-mounted equipment (BME), ITPs, compressed gas services, fueling processes, and hydrant pit checks.Oversee ESB mock drills and hydrant pit check drills with stakeholders.Ensure 98% serviceability and availability of GPU & PCA in coordination with DASPL and AOCC.Lead internal and external audits, ensuring compliance with regulatory and operational standards.Oversee closure of audit observations and deficiency reports within stipulated timelines.Drive compliance and performance monitoring of Ground Handling Agencies (GHA) and Airline operations.Maintain and enforce safety and compliance measures to mitigate risks and incidents.No. audit observations reported vs. closedNo. of audits undertakenEmergency Response & Crisis ManagementLead and activate RVP (Rapid Verification Procedures) during critical emergencies.Facilitate emergency response vehicles and personnel entry as per SOPs in coordination with DAEP.Supervise emergency planning and ensure robust preparedness for crisis situations.No. of Incidents / Accidents reportedNo. of checks during shiftData Management & Performance ReportingEnsure accuracy in data collection and reporting across GHA, Catering, Fueling, BME, and TBS operations.Prepare and present monthly KPI reports for Baggage Delivery & Operations data for CEO office review and suggest insights for continuous improvement.Monitor operational SLAs related to GHA, Catering, Fueling, BME, and TBS operations and identify gaps for process optimization.Oversee shift management and staff rosters to ensure optimal operational coverage.Accuracy of reportsBDS performanceAOP & Budget ManagementProvide inputs for the annual operating budget for the Aviation Services vertical, ensuring alignment with financial goals.Monitor performance against AOP, conduct variance analysis, and provide detailed reasoning for deviations.Achievement of the targets defined in AOPBudget Deviations (Planned Vs. Actual)*ResponsibilitiesKEY ACCOUNTABILITIES - Additional DetailsKey Performance Indicators (KPIs)Team Development and Management*Conduct periodic evaluations, identify training needs, facilitate skill development programs, and enhance team competencies.Address team concerns, provide guidance, and create opportunities for professional growth.Foster a culture of collaboration, accountability, and continuous improvement.Attrition ratesEmployee Engagement scores*EXTERNAL INTERACTIONS*Airlines, GHAs, Catering, Fueling, BHS, CISFGADL*INTERNAL INTERACTIONS*Airside Operations, Terminal Operations, AOCC, Airport SystemsS&V, GEMS, 3D, Projects & Engineering, CommercialIT, Amadeus, MT Section, Inline Security*FINANCIAL DIMENSIONS*Department budget'Baggage Handling Services' contract management**OTHER DIMENSIONS****LMV Driving license is mediatory and LMV should be 3 years old (Minimum).Should be confident to drive LMV**EDUCATION QUALIFICATIONS****GraduateMaster's degree preferably MBA in Aviation Management**RELEVANT EXPERIENCE****8-10 Years' experience with Airport /Airlines / GHAs*COMPETENCIES*Framework of Aerodrome Licensing (Proficient)Aeronautical Information Systems (Practitioner)Cargo Operations (Proficient)Visual Aids Management (Proficient)Handling of Hazardous Materials (Proficient)Aerodrome Physical Characteristics Understanding (Proficient)Low Visibility Procedures (LVP) & Night Operations (Proficient)Safety Management Systems (Proficient)Social AwarenessEntrepreneurshipPersonal EffectivenessProblem Solving & Analytical ThinkingPlanning & Decision MakingCapability BuildingStrategic OrientationStakeholder FocusNetworkingExecution & ResultsTeamwork & Interpersonal influence