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Kickstart Your Career in Customer Service
2 weeks ago
Launch Your Corporate Career in Customer Service (Night Shift | Voice Process)
NIIT Learning Systems | Sector V, Salt Lake, Kolkata
Step Into the Corporate World with Confidence
Are you a great communicator with a passion for helping people? Ready to take your first step into a professional career?
NIIT Learning Systems is hiring Customer Service Specialists (Voice Night Shift), and were looking for enthusiastic freshers and early-career professionals to join our dynamic team
Role Overview
Position: Voice-based Customer Service (Inbound – HRO Process)
Location: Sector V, Salt Lake, Kolkata
Shift: Evening/Night (One-way cab provided)
Work Days: 5-day week
Who Can Apply?
If you're:
A 12th pass, recent graduate, or waiting for results
From any educational background – B.A., B.Com, B.Sc., BBA, B.Ed., BHM, etc.
A fresher or have up to 4 years of experience
Fluent in spoken English (neutral, Indian, or US accent)
Comfortable with basic computer tools (typing, MS Office, CRM)
Even if you're currently pursuing graduation, you're welcome to apply
What You'll Be Doing
Handle inbound customer calls with empathy and professionalism
Resolve issues with a first-call resolution mindset
Meet performance metrics (CSAT, AHT, compliance)
Accurately log and follow up on customer interactions
Share ideas to improve customer experience — we value your voice
Why Choose NIIT?
Professional training & certification to kickstart your career
Performance-based incentives
Supportive, employee-first work culture
Career growth & upskilling opportunities
Night shift cab (one-way) for your convenience
Ready to Make Your Mark?
Send your resume to:
Or WhatsApp us at:
"Your voice is your superpower — use it to build an exciting future with NIIT"
