Sr. Front Office Executive

10 hours ago

Wakad Pune Maharashtra, India Gigadocs Softtech Private limited Full time ₹ 2,40,000 - ₹ 3,00,000 per year

The Front Office Executive is responsible for providing exceptional guest service at the reception desk, managing check-in and check-out procedures, handling guest queries and complaints, and ensuring smooth day-to-day front office operations in accordance with hotel standards.

Key Responsibilities:

  • Greet and welcome guests upon arrival with a warm and professional attitude.
  • Handle guest check-in and check-out efficiently, ensuring accurate billing and documentation.
  • Maintain guest records and update information in the Property Management System (PMS).
  • Respond promptly to guest inquiries, both in person and over the phone.
  • Coordinate with housekeeping and other departments for room status updates.
  • Manage reservations, cancellations, and modifications as per hotel policy.
  • Handle guest complaints and resolve issues with professionalism and empathy.
  • Ensure the front desk area is clean, organized, and presentable at all times.
  • Promote hotel facilities and upsell rooms, packages, and services when appropriate.
  • Maintain confidentiality of guest and hotel information.
  • Follow all safety, hygiene, and grooming standards as set by the hotel.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Good command over English and local language.
  • Familiarity with hotel software (e.g., IDS, Opera, or similar PMS).
  • Ability to handle cash and credit transactions accurately.
  • Problem-solving and multitasking abilities.
  • Professional appearance and demeanor.

Qualification & Experience:

  • Bachelor's degree or diploma in Hotel Management or equivalent.
  • Minimum 1–3 years of experience in front office or guest relations in the hospitality industry.
  • Freshers with strong communication and customer service skills may also be considered.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Paid sick time
  • Provident Fund
  • Work from home

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