Group Head – Client Servicing

20 hours ago

Delhi, Delhi, India ZillionHire Full time ₹ 1,50,000 - ₹ 2,50,000 per year

We are looking for a proactive and dynamic
Group Head – Client Servicing
to lead client relationships, manage multiple accounts, and drive business growth. The ideal candidate will be skilled in building strong client partnerships, leading a servicing team, and ensuring flawless execution of campaigns and deliverables.

Key Responsibilities:

  • Client Relationship Management:
    Act as the primary point of contact for clients, ensuring strategic alignment, satisfaction, and long-term partnerships.
  • Team Leadership:
    Guide, mentor, and manage a team of servicing executives/managers to ensure smooth execution of projects.
  • Account Growth:
    Identify opportunities to expand business with existing clients and actively contribute to revenue growth.
  • Project Oversight:
    Oversee end-to-end project delivery, ensuring timelines, budgets, and quality benchmarks are consistently met.
  • Strategic Thinking:
    Partner with internal teams (creative, strategy, media, production) to deliver innovative, insight-driven solutions.
  • Client Pitches & Presentations:
    Lead presentations, proposals, and pitches, showcasing deep understanding of client needs and industry trends.
  • Reporting & Analysis:
    Monitor account performance, track key metrics, and provide insights to both clients and internal stakeholders.

Requirements:

  • 4–6 years of experience in
    client servicing / account management
    in advertising, marketing, or digital agencies.
  • Strong understanding of marketing communications, brand strategy, and digital platforms.
  • Proven track record in
    handling multiple large accounts
    and leading teams.
  • Excellent communication, negotiation, and presentation skills.
  • Strong project management skills with ability to manage multiple stakeholders.
  • Entrepreneurial mindset with the ability to proactively identify opportunities and solve problems.

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