EPM Mac L2 Support

Systems Engineer with experience managing a Mac presence in Enterprise environments. This person will be responsible for maintaining compliance with published and in-house created STIGs, patching and health checks of the Mac environment, assisting senior engineers with maintenance and enhancement of a Managed Mac Environment and interfacing with Tier 2 technicians for escalated support cases. Along with assisting with the management of the Mac environment, the selected candidate will also be responsible for assisting with other engineering tasks in the department. Responsibilities

• Update, test and maintain compliance with Mac STIGs
• Manage scripts, application packages and data services for Mac environment
• Assist with managing patching process for Mac environment
• Extensive knowledge and certifications in Mac OS X Operating Systems
• Active Directory management
• Login script creation and maintenance
• Virtual desktop management
• Experience with Mac enterprise management systems such as Jamf, Intune & WS One.
• JAMF Administrator Support including Server Management and Upgrades.
• Intune and/or Workspace One Administrator Support for Apple products
• Experience in JAMF Cloud (NOW/Pro) support and Maintenance.
• Experience in Intune and/or Workspace One for managing Apple Products.
• Lead MaaS (Mac as a Service) delivery as the administrator/lead engineer.
• Creation, Support, Implementation, and distribution of Mac OSX Thin Image.
• Knowledge in Packaging for Mac using BASH Composer, X-Code, Terminal Packaging.
• Hardware & Platform Independent Images using Mac Technology.
• JAMF (also Intune and/or Workspace One) Creation, Support & Implementation for Mac Thin Imaging.
• Replication of Distribution Points/SMB Shares.
• End to End Project Mac Management following the process starting with documentation (SOW) till the Product Delivery.
• Running Reports using Custom Queries,
• Should have advanced understanding of Policy Management and Policy creation.
• Developed Custom Mac policies as per the clients requirement.
• Recommend driver management best practices.
• Incident Management, Tracking & Solution for any issues related to the Engineered Solution.
• Designing & Implementing Enterprise Solutions for Enterprise Customers with Server Support.
• Provide recommendations for automation and modern endpoint management approaches.
• Sound knowledge in Shell/Bash script to customize payloads in JAMF.
• Knowledge in Security Hardening of Mac Devices using JAMF (also Intune and/or Workspace One).
• Knowledge in Patch management for macOS and Applications (Including Third Party)
• Experience in Zero-Touch Deployment using JAMF (also Intune and/or Workspace One).
• Experience in Pre-Stage Enrollment using JAMF (also Intune and/or Workspace One).
• Excellent written and oral communication skills
• Ability to interface with all levels of management
• Understands and applies principles, concepts, theories, technologies and standards of professional field.
• Develops and applies specialized knowledge within own discipline.
• Deepens knowledge through exposure to new assignments and continuous learning.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Builds deeper understanding of processes, procedures, customers and organization.
• Assists program or process development and implementation.
• Coordinates activities and processes.
• Applies research, information gathering and analytical and interpretation skills to problems of diverse scope.
• Develops solutions to a variety of problems of moderate complexity.
• Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.
• Regularly exercises discretion and independent judgment on business matters.
• Works under general direction.

Qualifications

10-12 years of total experience with 7+ years of relevant experience or equivalent combination of education and work experience.

Demonstrates an understanding of current scripting technologies and Mac Environment.

Demonstrates advanced knowledge of managing JAMF Suite of applications.

Knowledge on managing Mac using Intune/WS One will have added advantage.

In-depth knowledge of configuration management principles and best practices.

Ability to identify, define, manage and control configuration.

The table below is used to track the actions taken upon this artifact and provide a history of when the action was taken, whom by and the action itself (update, review, approval or publication).