Service Excellence Specialist

5 days ago

Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)

Position Name: Service Excellence Specialist (SES)

Department CIIB – Wholesale Integrated Service Excellence(WISE

Job Role:

1 Portfolio Handling of specified portfolio by providing services related to Legal Documentation and Credit Admin activities in CIIB. Working closely with the Cluster Manager to support for delivery of all actionables. 2 Sanction Letter Issuance of sanction letter as per the terms and conditions of Sanction. 3 Security documentation Issuance of security documents as per the terms of sanction. 4 Verification

Verification of Constitutional documents (MOA, Partnership Deed, etc.), Authorisations (BR, Partnership, Letters, etc.) for availing facilities, creating security, execution of documents and scrutiny of executed documents to ensure proper execution.

#Capability to check the original property documents submitted by the mortgagor at the time of mortgage creation in terms of Mortgage Deed / TSR

5 ROC / CERSAI related compliances Ensuring registration of security charges in favour of the bank wherever applicable. Also removal of non-required charges if any 6 Document checking and limit loading

Ensuring proper execution of documents / compliance with the terms and conditions of sanction and receipt of approvals for deferrals in case of non-submission / discrepant documents.

#Handling Limit Loading in Banks systems

#Updation and Management of Security/Collateral

7 Security Creation / Perfection Creation of security as approved and getting the security perfected in coordination with client / other banks. 8 Client Visits

Visiting clients' office for execution of documents wrt Credit facilities sanctioned.

Attending consortium meetings for document execution.

#Discussing with clients on negotiation in documents and seeking approval thereof.

Meeting clients on regular intervals to understand their service issues with the bank and getting them resolved with coordination with internal stakeholders.

9 Custodian Ensuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for storage of documents. 10 Document Tracking Tracking of documents for receipt; deferral; expiry etc through systems 11 Closure/tracking of deferrals

Ensuring that deferrals are closed within timelines by arranging necessary documents/ approvals.

Tracking deferrals for regularization with escalation to the concerned RM/Business under advice to Credit Approvers and monitoring expiry of documents.

Job Requirements:

  • Relevant experience in handling legal documents / service relationship.
  • CA/MBA with 5-7 years of experience
  • Ability to Influence/relationship Management Skills.
  • Analytical and financial skills
  • Strong communication.
  • Eye For detail.
Experience LevelSenior Level

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