Chat support Executive

2 weeks ago

Bengaluru, Karnataka, India MJ Sales and Services Full time

Job Title: Chat Support Executive

Location: Bangalore

Department: Customer Support / Operations

Job Summary

The Email & Chat Support Executive is responsible for handling customer queries through email and chat channels. The role requires strong communication skills, quick problem-solving abilities, and the ability to provide excellent customer service without voice interaction.

Key Responsibilities

  • Handle customer queries via email and live chat in a professional and timely manner.
  • Provide accurate information related to products, services, orders, billing, or technical support.
  • Maintain a high level of customer satisfaction by resolving issues quickly.
  • Document customer interactions in the CRM system.
  • Coordinate with internal teams (technical, sales, logistics, billing, etc.) for faster resolution.
  • Follow communication scripts, company policies, and process guidelines.
  • Identify recurring issues and report them to the team lead/manager.
  • Meet process KPIs such as response time, quality score, productivity, and customer satisfaction.

Required Skills

  • Excellent written communication skills in English.
  • Good typing speed (20–30 WPM preferred).
  • Ability to multitask and manage multiple conversations simultaneously.
  • Basic computer knowledge: email writing, MS Office, and CRM tools.
  • Customer-centric attitude with patience and empathy.

Qualifications

  • Any Graduate / 12th Pass / 10th pass with good communication skills.
  • Freshers or candidates with BPO/Customer Support experience can apply.

Job Types: Full-time, Permanent, Fresher

Pay: ₹13, ₹22,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Work Location: In person

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