CRE-Gold Loan

2 days ago


Kottayam, Kerala, India 0c8dc178-7196-4a0d-bb04-fe67e5e13715 Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job description:

Job description:

As a Customers Relationship Executive Female (CRE) in Gold Appraisal Operations, you will be responsible for appraising gold accurately, ensuring compliance with company policies, and supporting branch-level credit and loan operations. You will act as a key point of contact for customers seeking gold loans, maintaining both operational efficiency and customer service standards.

Key Responsibilities:

  • Conduct accurate gold appraisals using standard methods and tools.
  • Ensure purity and weight checks as per the company's quality standards.
  • Assist in processing gold loan applications and documentation.
  • Evaluate and verify customer credentials and KYC documents.
  • Maintain updated records of gold stock, loan status, and customer profiles.
  • Coordinate with credit and risk teams for loan disbursement approvals.
  • Ensure adherence to company policies, RBI norms, and gold loan guidelines.
  • Support branch operations and meet monthly loan disbursement targets.
  • Handle customer queries and provide service with transparency and trust.
  • Monitor pledged gold for safety and compliance.

Key Skills Required:

  • Strong knowledge of gold appraisal techniques and tools.
  • Understanding of NBFC gold loan policies and regulatory requirements.
  • Good communication and interpersonal skills.
  • Attention to detail and high accuracy in assessment.
  • Basic computer skills (MS Office, loan processing systems).
  • Customer-centric approach and problem-solving abilities

Job Type: Full-time

Work Location: In person


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