IT Infrastructure Support Engineer

2 weeks ago

Pune, Maharashtra, India Hirschvogel Components Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Design, deploy, and maintain both on-premises and cloud-based infrastructure (e.g., Microsoft Azure)
  • Monitor system performance, availability, and reliability; proactively address issues and outages
  • Implement and enforce robust security measures to protect company data and IT assets
  • Participate in disaster recovery planning, testing, and execution to ensure business continuity
  • Support capacity planning and scalability initiatives to meet organizational growth
  • Maintain accurate documentation of infrastructure architecture, configurations, processes, and procedures.
  • Serve as a liaison between end users and Tier 2/Tier 3 support teams
  • Respond to and resolve technical issues via email, ticketing systems, and phone support
  • Provide onboarding support, including orientation and training on IT systems and software
  • Troubleshoot and resolve hardware, software, and network-related problems for end users
  • Install, configure, and maintain laptops, desktops, printers, and other peripheral devices
  • Maintain logs of repairs, fixes, and preventive maintenance schedules
  • Support installation and configuration of Printers/CCTV/PC/UPS systems and related infrastructure
  • Ensure compliance with endpoint protection policies and network security protocols
  • MPDV IoT System Implementation on Shopfloor area

Preferred candidate profile

  • BE Computer/IT/E&Tc or Diploma Computer/IT with Network Certifications A+, N+ ,CCNA and Microsoft Certification like MCSA/MCSE
  • Minimum 4-5 year experience in Windows and Networking

Technical knowledge :

  • TCP/IP Fundamentals: Subnetting, routing, switching
  • Active Directory & Group Policy: User management, domain services, access control
  • DNS/DHCP: Configuration and troubleshooting
  • Ticketing Systems: ITSM, Jira
  • Virtualization: VMware, Hyper-V
  • IT coordination/ Technical support exposure
  • Network management, windows environment and help desk support knowledge
  • Sound knowledge of IT systems and applications
  • Understanding of TCP/IP protocols and LAN/WAN configuration
  • Proficiency in configuring and managing Windows servers and network switches.
  • Strong knowledge of networking protocols and security best practices.
  • Relevant certifications e.g., Microsoft Certified: Azure Administrator, Cisco CCNA

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