sap crm

3 hours ago

Hyderabad, Telangana, India Cloudxtreme Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities

  • Gather and analyse business requirements for SAP CRM processes (Sales, Service, Marketing, etc.)

  • Configure SAP CRM modules based on client needs and best practices

  • Work closely with business stakeholders to design and deliver end-to-end CRM solutions

  • Prepare functional specifications for custom developments and integrations

  • Conduct unit testing, integration testing, and support user acceptance testing (UAT)

  • Provide post-implementation support and troubleshooting

  • Train end-users and prepare documentation

  • Collaborate with technical teams (ABAP, Basis, PI/PO) for solution delivery

Required Skills & Qualifications

  • Bachelors degree in computer science, Information Technology, Business Administration, or related field

  • 4-6 years of experience in SAP CRM functional consulting

  • Hands-on experience in at least one full-cycle SAP CRM implementation

  • Strong knowledge of SAP CRM modules: Sales, Service, Marketing.

  • Experience with SAP ECC integration, middleware, and data migration

  • Ability to write functional specifications and work with technical teams

  • Excellent communication and stakeholder management skills

  • Analytical thinking and problem-solving abilities

Preferred Skills

  • Experience with SAP S/4HANA Customer Management

  • Exposure to SAP Fiori and UI5 applications

  • Make active contribution to the development of SMF-SAP team and ITS in general

  • Overseeing innovation/ optimization on project within internal organization

  • Has experience working with multi-projects in the short period of time

  • Able to provide counsel for higher/ lower functions in a professional way

  • Knowledge of methods of data collection and analysis

  • Ability to understand and perform development testing on related tasks associated with data migration and cleansing

  • Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to improvement of operational and management practices

  • Ability to organize data into logical formats

  • Ability to generate briefing papers, issue papers, and other management reports when required

  • Knowledge, understanding, and experience with data integrity, database construction, data management and data analysis and data cleansing principles and practices

  • Knowledge of Microsoft Word, Excel, Access, PowerPoint

  • Ability to conduct fact-found research

  • The person should work independently and freely execute the general and specific roles to achieve confirmed targets, deliveries, projects, etc

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