Senior People Operations Specialist

Our People Operations Team is making great strides in taking our recruiting, onboarding, and employee experiences to the next level, and there is still plenty of impactful work to do. As a People Operations Specialist, you will partner with our global Coordinators, Managers, and Employees to ensure high-level, efficient support, and a great experience throughout the employment lifecycle at Pega. You will act as the Global Subject Matter Expert on our People Operations tools and processes and develop great relationships with your peers across the world

As the connection between Pega employees and the People Function, you will help ensure employees have an efficient and positive experience anytime they need something from the People Operations Team. From guiding an employee through a personal data change, to helping a new manager navigate the hiring process, you will have a huge impact on the day-to-day experiences of our employees.

• Use your organizational and problem-solving superpowers to resolve requests escalated from team members
• Equip our People Function with the data needed to answer key business questions
• Serve as SME for certain topics within the global People Operations team
• Identify improvements and efficiencies that will help create a positive experience for our employees
• Manage the Service Management tool globally and drive efficient SLA's for the group.
• Partner with our Global Operations team to lead our daily trainings and team meetings for shared learnings and best practices.

You are an excellent multitasker who thrives on juggling multiple assignments simultaneously. You enjoy problem solving and coming up with better ways to get work done. You are highly motivated to provide best-in-class employee experiences

• Bachelor's degree or equivalent business experience
• 2-5+ years' experience in HR
• Strong Microsoft Office skills, particularly in Excel
• HR Reporting/Metrics experience
• Ability to maintain confidentiality and handle highly sensitive information
• Outstanding initiative with very good customer service and interpersonal skills
• Strong attention to details
• Excellent organizational and project management skills

• A rapidly growing yet well-established business
• The world's most innovative organizations as reference-able clients
• Analyst acclaimed technology leadership in a massive emerging market

Base salary range for this role is INR annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

AI in Action – Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.

Culture – At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.