
Home Owner relationship Manager
1 week ago
Job Title: Home Owner Relationship Manager Location: GoaCompany: StayALYF – Vacation Rental ManagementExperience: 3 – 5 years in client servicing, hospitality, real estate, or relationship managementSalary upto 6- 7 lacs About StayALYFStayALYF is a premium vacation rental management company committed to maximizing rental income for homeowners while delivering five-star guest experiences. From full-service property care to seamless guest management, we handle it all so our partners enjoy a worry-free ownership experience.
Role OverviewAs a Home owner Relationship Manager at StayALYF, you will be the face of our brand for property owners. You'll play a key role in maintaining long-term relationships, managing critical operations, and driving growth through new acquisitions and referrals. Key Responsibilities
- Owner Relationship Management:Serve as the primary point of contact for homeowners; build trust and long-term rapport through consistent and meaningful communication.
- Regular Engagement:Schedule and conduct regular calls, meetings, and property visits to address concerns, update owners on performance, and share insights.
- MIS Management & Reviews:Maintain updated MIS reports and dashboards.
Present performance metrics, rental reports, and property updates to homeowners regularly.
- Issue Resolution:Handle owner escalations with speed and empathy.
Coordinate with internal teams to resolve operational issues and ensure owner satisfaction.
- Referrals & Growth:Encourage and convert referrals from existing owners for both ALYF and StayALYF business lines.
- Agreement Management:Oversee onboarding, renewals, and execution of property management agreements in coordination with the legal and operations teams.
- New Property Acquisition:Actively identify and onboard new properties by pitching StayALYF's value proposition to prospective homeowners.
Requirements
- 3–5 years of experience in relationship management, sales, hospitality, or real estate
- Excellent communication, negotiation, and interpersonal skills
- Strong problem-solving mindset with a customer-first approach
- Proficiency in using CRMs, Excel, and Google Workspace tools
- High ownership and accountability, with the ability to work independently
- Willingness to travel locally for meetings and property visitsWhat
You'll Love About Working with Us
- A dynamic, people-first company culture
- Exposure to the luxury hospitality and real estate ecosystem
- Growth opportunities across multiple business verticals
- A chance to build meaningful relationships with HNIs and property ownersIndustryReal Estate
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