Process Trainer-BPO

11 hours ago

Marathahalli Village, Karnataka, India Valuestream Business Solutions Full time ₹ 20,000 - ₹ 40,000 per year
Company Description

Valuestream Business Solutions (VBS) is a revolution in the arena of Business/ Knowledge Process Outsourcing. This is a team of seasoned professionals who understand the need of time and combines the most talented workforce along with technology to provide ultimate customer experience.

Job Description

Dear Candidates,

We have an Openings for /Process Trainer/ BPO Trainer, interested candidates can walk-down to our office

INTERVIEW DATE: - 15 Jan 2025 TO 16 Jan 2025

INTERVIEW TIME: - 10am to 1pm

Contact Person: - Sridevi

Role & Responsibilities: -

  • Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback,
  • Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT
  • Ensure successful execution of training needs.
  • Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
  • Should send reports/MIS to the Operations team on the progress/pending status of activities.
  • Should participate in Internal & External Calibrations
  • Should conduct refresher trainings based on TNI

Eligibility Criteria: -

  • Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry
  • Qualification: - Graduation/ Post Graduation
  • Language:- English+ Hindi
  • Work location: - Marathahalli
  • Age limit: - Below 33yrs
  • Salary:- Upto 40K

Interview Venue:-

Valuestream Business Solutions Pvt ltd 2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru

Landmark:- Near Sidewalk Club near bata showroom (Marathahalli Multiplex)

Qualifications

Any Graduation/ Any Post graduation

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