Head Operations

2 days ago

Panchkula, Haryana, India Essvee Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Operation Head (Ecommerce) | Location: Panchkula | Experience: 10+ years | Salary: 20-25lpa | Contact: Ritu WhatsApp or Call)

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Job Apply Link:

About the Role:

We are seeking an experienced and results-driven Head of Operations to lead and scale all operational aspects of our e-commerce business. The ideal candidate will have deep expertise in automation tools, supply chain management (SCM), logistics, warehouse operations, customer experience, and cross-border e-commerce operations.

The role demands a strategic leader who can streamline processes, optimize efficiency, and drive cost-effective growth across both domestic and international markets.

Key Responsibilities:

1. Operations Strategy & Execution

  • Develop and implement the overall operations strategy aligned with business goals.
  • Drive process optimization across order management, fulfillment, logistics, and customer service.
  • Introduce automation and digital tools to enhance speed, accuracy, and scalability.

2. Supply Chain & Logistics

  • Manage end-to-end supply chain: procurement, inventory, warehousing, logistics, and last-mile delivery.
  • Identify and onboard logistics partners for domestic and international shipping.
  • Use analytics, forecasting, and demand planning to optimize performance.

3. Automation & Technology

  • Implement automation tools (ERP, WMS, OMS, RPA) to improve efficiency.
  • Collaborate with tech/product teams to integrate AI/ML for tracking, returns, and inventory.
  • Promote adoption of data-driven dashboards for better decision-making.

4. Cross-Border Operations

  • Oversee international fulfillment, customs, compliance, and logistics partners.
  • Optimize cost structures and service levels for global e-commerce operations.

5. Budgeting & P&L Management

  • Prepare and manage operational budgets and forecasts.
  • Drive cost optimization and ensure financial discipline.
  • Track and monitor key performance indicators (KPIs).

6. Team Leadership

  • Build, mentor, and lead a high-performing operations team.
  • Foster a culture of accountability, continuous improvement, and innovation.

Key Skills & Qualifications:

  • Graduate/Postgraduate in Operations, Supply Chain, Engineering, or Business Management
  • 10+ years in e-commerce operations, including 3-5 years in leadership
  • Expertise in SCM, logistics, automation tools, and process optimization
  • Strong understanding of e-commerce platforms (Shopify, Magento, custom solutions)
  • Experience managing domestic and international e-commerce operations
  • Excellent analytical, decision-making, and stakeholder management skills
  • Strong leadership and communication capabilities

Preferred Tools & Technologies:

  • ERP: SAP, Oracle NetSuite, Zoho ERP
  • WMS / OMS: Unicommerce, Vinculum, EasyEcom, or similar
  • Automation / RPA: UiPath, Automation Anywhere
  • Analytics: Power BI, Tableau, Google Data Studio

Interested candidates can apply or share their updated CVs at

Current Openings (Naukri):

Current Openings (LinkedIn):

Thanks

Ritu

(WhatsApp or Call)

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