Business Analysts

2 days ago

Delhi NCR, India Teamware Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Purpose of the role :

The Business Analyst supports OTC foundation program by capturing, documenting, and analyzing business processes, data, policies and controls. The role ensures clarity and consistency in documenting the as-is" and "to-be" states, supporting process simplification and standardization efforts through structured analysis

Key Responsibilities

  • Develop project charters and value case for the projects assigned
  • Lead and manage projects aligned
  • Work closely with SMEs to gather, analyze, and document current process flows, controls, and pain points
  • Partner with external vendors, governance SME's, Service delivery, and cross functional teams
  • Facilitate discovery workshops with process owners/key stakeholders to align on objectives and improvement areas
  • Develop detailed process maps, Playbook, DTP's and governance documents as per GPO model & BPQMS standards
  • Document definition of KPIs, metrics, and control standards for process measurement
  • Support SME's in conducting gap analysis between current and desired future-state processes
  • Identify opportunities for simplification, elimination of non-value activities, and harmonization.
  • Perform risk and impact assessments for proposed changes
  • Maintain documentation repositories and ensure traceability across process improvements
  • Develop training material for new standardized processes

Skills & Experience

  • 5+ years in business analysis, process documentation, or operational excellence roles.
  • Strong understanding of Order to Cash processes (end-to-end).
  • Experience in business process modeling (Visio, ARIS, or equivalent tools)
  • Strong analytical, documentation, and facilitation skills.
  • Excellent written and verbal communication — able to present findings clearly and concisely.
  • Highly organized with strong attention to detail and follow-through.
  • Experience working across global and cross-functional teams

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