Front Desk Executive

2 weeks ago

Powai, Maharashtra, India Relomi Corporate Services LLP Full time ₹ 19,20,000 - ₹ 36,00,000 per year

This is for our Serviced Apartment in the heart of Hiranandani Gardens, Powai, Mumbai. It is an unique offering in the market with 5 star hotel level amenities and services, combined with modern, upscale home like set-up. A true Serviced Apartment in India. All units being 1 BHK with separate Living, Kitchen, & Bedroom.

Job Summary: The Front Desk Executive is responsible for providing exceptional customer service and administrative support at the front desk. This role includes managing front office operations, greeting guests, and ensuring a positive experience for all visitors.

NOTE: This position involves regular night shifts, and therefore, applications are open only to male candidates as per the nature of the role and operational requirements.

Key Responsibilities:

  • Day-to-day Front Desk duties, check-ins/outs, billing
  • Answer phone calls, emails, respond to inquiries
  • Greet and assist visitors in a friendly and professional manner
  • Room visits, room checks, coordinating with HK teams for room condition
  • Handle guest requests, grievances, resolve by coordinating with respective teams.
  • Handle administrative tasks, documentation
  • Manage scheduling, appointments, and maintain the front office calendar.
  • Maintain a clean and organized reception area.
  • Collaborate with other departments to ensure smooth office operations.
  • Maintain confidentiality and uphold company policies and procedures.

Qualifications:

  • A Bachelor's degree in hotel management or a related field
  • Excellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc.
  • Previous experience in a Hotel Front Office preferred.
  • Strong English communication (verbal & written) and interpersonal skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and work in a fast-paced environment.
  • Professional appearance and demeanor.

Job Type: Full-time

Pay: ₹16, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Powai, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Hotel management: 1 year (Required)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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