Hospitality Supervisor

About Casa Melhor : We are a travel tech company that provides high-quality, value-for-money residences to corporations for their employees. We provide employees with a home away from home when they travel for work. Our residences are modern, efficient, highly standardized, fully serviced – and above all homely. Our boutique business residences backed by state-of-the-art reservation and management technology offer an unprecedented level of service from 2-second check-ins, automated booking and data flow to dedicated butlers & instant checkouts.

Our goal is to build India's most loved corporate travel brand. We are present across 10 cities in India and have served more than 250,000 guests so far receiving a 5 star rating from 99% of our guests. We work with some of the biggest brands in India like Schlumberger, Delhivery, Ecom Express, Hafele, Bosch, CtrlS, Cameron, Bosch etc.

Job Title: Hospitality Supervisor

Job Title: Hospitality SupervisorJob Summary:

We are looking for a Hospitality Supervisor to lead our team and ensure exceptional guest experiences. This role involves overseeing daily operations, supervising staff, maintaining high service and cleanliness standards, and promptly addressing guest concerns. The ideal candidate will have strong leadership, communication, and customer service skills, along with prior experience in hospitality management.

Key Responsibilities:

• Team Management: Supervise hospitality staff, including hiring, training, scheduling, and performance management.
• Operations Oversight: Ensure the smooth functioning of front (reservation) desk, housekeeping, and food service operations.
• Quality & Cleanliness Standards: Maintain cleanliness and organization across guest rooms, common areas, and dining spaces.
• Guest Relations: Handle guest inquiries, requests, and complaints professionally to ensure satisfaction.
• Cross-Department Coordination: Collaborate with other teams to resolve operational issues and improve service delivery.
• Inspections & Compliance: Conduct regular inspections to ensure adherence to safety, hygiene, and service quality standards.
• Process Improvement: Develop and implement policies and procedures to enhance efficiency and guest satisfaction.
• Administrative Duties: Manage inventory, budgeting, and reporting tasks.
• Team Development: Foster a positive work environment that promotes teamwork, morale, and professional growth.
• Company Standards: Uphold brand policies while consistently delivering outstanding service.
• Travel & Relocation Flexibility: Be open to occasional travel or relocation as per business requirements.

Qualifications & Skills:

Education:

• Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)

Experience:

• Experience in hospitality management or a supervisory role in a hotel, guest house, or similar establishment
• Experience in staff management, hiring, training, and performance evaluation
• Proven ability to maintain high cleanliness, maintenance, and guest satisfaction standards
• Track record in handling guest complaints and resolving issues effectively
• Familiarity with booking systems and property management software

Skills:

• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency in Google/Microsoft Office Suite
• Leadership and team management skills
• Attention to detail and problem-solving abilities
• Customer service-oriented mindset
• Ability to manage financial transactions and budgeting

Salary & Benefits:

• Salary: ₹25,000 - ₹30,000 per month [depending on experience if any]
• Travel reimbursement based on Casa Melhor Policy

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person