Head of Market Operations India

2 days ago

Mumbai Remote, India dLocal Full time ₹ 15,00,000 - ₹ 60,00,000 per year
Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets. 
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team. What will I be doing?
  • Collaborate with senior leadership overseas to develop and implement country strategies aligned with organizational goals.
  • Oversee daily operations across all products, ensuring smooth execution of global and local initiatives.
  • Build and maintain relationships with stakeholders in the payment ecosystem, including acquirers, processors, banks, and regulators.
  • Negotiate and execute commercial partnerships and agreements to improve operational capabilities for various payment alternatives.
  • Work with worldwide internal teams (Operations, Product, Technology) to build and implement roadmaps for partnership integration and analyze performance results to optimize operations.
  • Act as a point of contact with local lawyers, accountants, and tax experts to ensure smooth operations and full compliance with local regulations.
  • Stay informed about local regulations and compliance requirements, providing effective advice to internal teams and identifying potential risks for new products.
  • Liaise with regulatory and statutory bodies to ensure adherence to legal and compliance requirements and obligations, including AML/KYC policies and licensing.
  • Represent the company in public affairs, regulatory discussions, chambers of commerce, business associations, and industry events to strengthen market presence.
  • Promote relationships with members of the media and key influencers to consolidate dLocal's reputation in the market.
  • Drive business development by identifying new merchant opportunities, optimizing pricing, integrating local payment methods, and closing strategic deals with partners.
  • Manage operational costs, and enhance processing efficiency.
  • Take ownership of the country's P&L, seeking improvements, ensuring forecast accuracy, and driving initiatives with measurable impact.
  • Provide local knowledge and expertise on financial, payments, and fintech regulations, and support Treasury in analyzing performance results and optimizing accordingly.
  • Develop emergency response plans for system outages, operational challenges, or banking disruptions.
  • Lead and develop local teams, fostering cross-functional collaboration and succession planning.
What skills do I need?
  • Strategic thinking to balance growth, compliance, and operational efficiency.
  • Strong execution capabilities to drive initiatives and build relationships with regulators and partners.
  • Proven expertise in payments, financial systems, and market dynamics.
  • Leadership skills to manage teams and promote cross-functional collaboration.
  • Analytical mindset to translate data into actionable strategies.
  • Excellent communication and relationship management abilities.
  • Comprehensive knowledge of regulatory and compliance requirements, including contract law and corporate governance standards.
  • Adaptability to thrive in fast-paced, ambiguous environments.
  • Positive attitude and willingness to collaborate across global teams and time zones.
  • Familiarity with local market dynamics, including FX markets, liquidity, and payment ecosystems.
  • Ability to negotiate and execute commercial agreements while identifying cost-saving opportunities.
What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you: - Remote work: work from anywhere or one of our offices around the globe* - Flexibility: we have flexible schedules and we are driven by performance. - Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. - Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. - Learning & development: get access to a Premium Coursera subscription. - Language classes: we provide free English, Spanish, or Portuguese classes. - Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections - dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We've got your back
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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