
Principal Consultant
3 days ago
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
As the Principal Consultant, you will be responsible for architecting, designing and solutioning NICE platform solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing new capabilities, and ensuring stakeholder satisfaction.
Job Responsibility
- Experience of architecting, designing NICE platforms solutions and lead teams
- Be available in-person in Hyderabad with commitment to office presence as per site working policies.
- Able to take over technical delivery ownership for project work happening from India:
oLead work scope understanding and detailing with onshore or client teams.
oEstimate and plan work for India team to deliver.
oReview delivered work for requisite quality.
oCode and test projects.
oAttend meetings and training as required.
oWork with system analysis and project management for the successful completion of a project.
- Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts
- Driving training & development and knowledge sharing aspects
- Actively participate on India team growth for additional team size and new technical skills.
- Will be jointly responsible for operational metrics for India team.
- Hands-on Technical skills on:
oContact Center as a Service (CCaaS) software management and domain experience.
oNICE CXone and CXone Studio Experience
oWork as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET iv. Expertise on ASP/.NET experience (C#, VS.Net , XML, Web Services, etc.)
Competencies
- Personal: Strong people skills, high energy and enthusiasm, integrity, and honesty; flexible, results oriented, resourceful, problem-solving ability, deal effectively with demanding situations, ability to prioritize.
- Leadership: Ability to gain credibility, motivate and provide leadership; work with a diverse customer base; maintain a cheerful outlook. Provide support and guidance to more junior team members, particularly for challenging and sensitive assignments.
- Operations: Ability to manage multiple projects and products. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively. Utilize high level expertise to address more demanding situations, both from a technical and customer service perspective.
- Technical: Ability to understand all technical components and deliver on technical solutions.
Education, Experience And Certification
- Bachelor's degree in computer science, IT, or engineering preferred.
- Overall 10+ yrs experience in customer experience software space
- 3 years or more experience in NICE CXone and UC environments.
- 6 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
- Experience with enterprise level CCaaS architecture for complex business needs.
- Network infrastructure experience.
- Desire to work in a fast-paced environment
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
-
Senior Consultant- Software Engineering
3 weeks ago
Hyderabad, Telangana, India Principal Financial Full timeResponsibilities About the Role We are in search of a Senior Consultant - Software Engineering to become part of our top-tier engineering team in Pune Hyderabad This presents a meaningful role to lead solution architecture and innovation for our cloud platform initiatives You will be instrumental in propelling our cloud transformation programs forward ...
-
Senior Principal Consultant
3 weeks ago
Hyderabad, Telangana, India GENPACT Full timehttps genpactonline sharepoint com w r sites Textio JD Repository layouts 15 Doc aspx sourcedoc 3AA83BEA-31FB-4CC1-9EEC-CF5137EEC5EA file Non-Tech- Senior Principal Consultant Data Architect with deep expertise in in AWS-native tools docx action default mobileredirect true
-
Hyderabad, Telangana, India Genpact Full time ₹ 10,000 - ₹ 30,000 per yearSenior Principal Consultant _ Oracle Apps Technical-ITO Documents/JD to be used (New Boilderplate)- 28 Jun/Working Folder/Senior Principal Consultant _ Oracle Apps Job Senior Principal Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Sep 25, 2025, 3:49:52 AM Unposting Date Mar 24,...
-
Principal Consultant
4 weeks ago
Hyderabad, Telangana, India Winfo Consulting Pvt. Ltd. Full timePosition : Principal Consultant Oracle Cloud Platform (VBCS, Redwood, SaaS/PaaS)Experience : 10+ Years Role Overview :We are seeking an accomplished Principal Consultant with deep expertise in Oracle Cloud Platform solutions to lead the design, implementation, and enhancement of large-scale Oracle applications. The ideal candidate will have strong...
-
Principal Consultant
4 days ago
Hyderabad, Telangana, India TTEC Digital Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTTEC Digital is seeking a Principal Consultant AWS to join our team. We are just as passionate about the relentless pursuit of Customer Success by providing ideal solutions to solving our client's business problems by driving customer experience outcomes with our enhanced technical capabilities as you are.What You'll Be DoingAs a Principal AWS Consultant,...
-
Principal Consultant- Oracle SCM Functional
7 days ago
Hyderabad, Telangana, India Genpact Full time ₹ 20,00,000 - ₹ 25,00,000 per yearPrincipal Consultant- Oracle SCM Functional-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to...
-
Principal Consultant
4 weeks ago
Hyderabad, Telangana, India Genpact Full timeJob Descriptionhttps://genpactonline.sharepoint.com/:w:/r/sites/Textio_JD_Repository/_layouts/15/Doc.aspxsourcedoc=%7B07DD58C5-0448-46AD-B986-5B6C5CB08E26%7D&file=Non-Tech-Principal%20Consultant%20-%20Cloud%20Infrastructure%20&%20DevOps%20Engineer.docx&action=default&mobileredirect=true
-
Principal Consultant – Splunk, Cribl, Aws Expert
4 weeks ago
Hyderabad, Telangana, India GENPACT Full timehttps genpactonline sharepoint com w r sites Textio JD Repository Shared Documents Working Folder JD - Principal Consultant - Splunk Cribl and AWS docxd wc833045a2dc643b48152e4364f188135 csf 1 web 1 e PMwxND
-
Principal Consultant-Senior QA Automation
2 days ago
Hyderabad, Telangana, India Genpact Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJobPrincipal ConsultantPrimary LocationIndia-HyderabadScheduleFull-timeEducation LevelBachelor's / Graduation / EquivalentJob PostingOct 1, 2025, 3:55:17 AMUnposting DateOngoingMaster Skills ListConsultingJob CategoryFull Time
-
Senior Consultant
4 weeks ago
Hyderabad, Telangana, India Principal Financial Full timeResponsibilities Senior Consultant - T6 - Cyber Defense Engineering Team Required Skills Key responsibilities This is an Individual Contributor Role Architecture Design of Security Solutions Ability to demonstrate design thinking and create solution architectures Own the design and solution architecture for one to multiple systems Provide technical...