Enterprise Delivery Partner

Driving the successful delivery and of Skilling Solutions for Enterprise Customers 

We are establishing a new Enterprise Delivery function with accountability to drive measurable enterprise value by delivering integrated customer solutions that accelerate time to value, enhance product adoption, and enable growth through coordinated cross-functional execution and support.  

Delivery Partners will lead on all activities to guarantee successful delivery and realization of value for our hyperscaler customers and strategic accounts. Each Delivery Partner will own at least one customer portfolio, to manage all contracted obligations across active contracts from onboarding, implementation and execution to ongoing customer value and support. They will work closely with Enterprise Client Partners (sales), in addition to working directly with the customer to cultivate and maintain strong, trust-based relationships that support growth and expansion of the account. They will also be required to build virtual delivery teams across Pearson, working across organizational lines and collaborating with teams. 

This is a rare opportunity to be involved in the early phases of a new team to support its creation. 

About the Role 

Key Responsibilities: 

Delivery planning: Contribute to customer solutions and Statements of Works to ensure feasible delivery and maximum value to customers; signing off delivery plans (timeline, resourcing and cost estimations) together with customer dependencies, delivery governance and acceptance processes. 

Customer Delivery: Manage and govern all active contracts across the customer's Enterprise portfolio (execution and implementation of programs of work, adoption and usage of the solutions, support and running of solutions), with a 360degree view of all progress, risks and escalations. 

Growth and Opportunity development: Identify, cultivate, and drive business development opportunities with customers by leveraging deep understanding of their strategic goals and operational challenges.  Act as a trusted advisor to uncover cross-selling and upselling opportunities while ensuring delivery excellence positions Pearson as a long-term strategic partner 

360o Delivery insights: Turn 360o customer intelligence and insights from their active portfolio, into suggestions for new product enhancements, customer sales opportunities and operational efficiencies for incremental delivery value and revenue growth.   

Stakeholder Management: Build strong working relationships with customers, internal teams, and external partners to facilitate smooth delivery of customer solutions and provide a seamless and effortless customer experience throughout on-going customer success and support. 

Governance and Quality Management: Establish and enforce governance forums and quality controls to guide the testing, validation, and acceptance processes of enterprise solutions and deliverables, ensuring they meet specified standards and stakeholder expectations. 

Contract Compliance: Ensure all activities adhere to contractual agreements, scope, and specified deliverables; evaluate, document, and gain agreement to all scope changes with commercial impact. 

Resource Management: Build integrated delivery teams essential for the customer solutions, made up of pan-Pearson, third party, and customer resources; managing utilization and utilization to resource agreements. 

Performance Tracking: Establish and track project metrics including commercials and profitability, to report progress, risks, and issues to senior management, both internally and with customers. 

Continuous Improvement: Identify opportunities for process improvements to enhance delivery efficiency and customer experience. 

Qualifications & Skills: 

• Proven experience in delivery management, preferably in consulting, with direct relationships with customer executives. 

• Experience in business development and growing customer accounts  

• Proven commercial and delivery experience in executing large-scale and complex customer delivery of multi-million-dollar contracts. 

• Extensive transformation and change management experience to support customers, and internal teams, in new ways of working and adoption of solutions to achieve benefits. 

• Extensive experience of building delivery business cases and statements of work. 

• Ability to quickly learn solutions and products involved in customer deliveries. 

• Proven team leadership of virtual global teams, inspiring and motivating teams to the customer goals, and mentoring team members where required. 

• Extensive contractual and commercial experience, managing customer contracts as a P&L.  

• Excellent communication, negotiation, and stakeholder management skills. 

• Ability to manage multiple priorities and deliver under tight deadlines. 

• Adaptive resource management experience to fulfil the needs of the customer programs. 

• Proficiency with program management tools and software, and industry best practices. 

• Certification such as PMP, Prince2, or similar is preferred.