Branch Relationship Manager

Job Description

Career Opportunities Position

Branch Relationship Manager

Location

Delhi & Jammu

Department

Customer Advisory Team

Function

CAT - Sales

Reporting to

Territory Manager (Customer Advisory Team)

About Max Life Insurance:

Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 15 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital. Max Life sum assured of Rs. 7,03,972 crore and Asset Under Management of Rs. 62,798 crore for FY18-19.

Values

• Caring: An imperative value that emphasises on individuals who are extremely compassionate and demonstrate respect for people. It is about being proactive to offer guidance and help to fellow colleagues. Being open to new ideas and going an extra mile to implement them.

• Collaboration: A value which is all about being boundary-less in approach by going beyond ones direct responsibilities to achieve functional and organizational goals. It is about believing & creating opportunities for self and others to improve working relationships.

• Customer Obsession: It is not just about being customer focused; it is being obsessed with delivering exceptional customer experience. Proactively making extraordinary efforts to deliver superior quality output, hence, creating customer delight.

• Growth Mindset: A value which drives and defines us to challenge the status quo by being ambitious, ready to put in extra efforts & demonstrate courage to achieve exceptional results. It is about seeking & creating opportunities to invest in self, fellow colleagues to sharpen their skills and cultivate high performing culture.

JOB SUMMARY

Is responsible for managing, developing & supervising the team with a key focus on service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets.

KEY RESPONSIBILITIES:

• Identify, interview and select sales executives with support from HR.
• To meet the following productivity measures for the unit: Premium per executive, case rate, persistency, retention and a high PERCENT of executives exceeding planned productivity standards.
• Exceed revenue targets.
• Undertake joint field work with executives and observe/demonstrate successful selling skills.
• Conduct fortnightly performance review (PRP) with executives.
• Help executives use the GOLD system for maximizing business from a given target market.
• Supervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levels.
• Ensure that all executives under supervision perform 100 PERCENT as per the companys rules and regulations with respect to need-based selling, compliance, and customer service.
• Effectively manage, track and convert leads provided by the in-house telemarketing unit.
• Engage with customers to provide quick response to customer queries, provide customer service.
• Assist in direct customer service policyholders complaint resolution.
• Ensure retention of in his allocated book of relations.
• Educate team/prospects about MNYL products vis--vis products of competition to enable them in taking appropriate decisions.

MEASURES OF SUCCESS:

• Target Achievements (Adj. AFYP, NOP, PERCENT Penetration in assigned book of relations of team & Product Mix).
• Team G3 standard productivity (mainly case rate, case size & collections) and PERCENT of executives consistently achieving G3 standards.
• Retention of Team.
• Persistency of Portfolio.
• Process Compliance.
• Timeliness & accuracy of reports.
• PERCENT Collection (Plan Vs Actual).
• Complaint Resolution / Customer satisfaction.
• Self Development: Induction/Certifications/Trainings/Completion of Licensing.

DESIRED QUALIFICATIONS AND EXPERIENCE:

• Graduate preferably with an MBA degree.
• Min. 5-7 years experience in handling of Sales Reps/Agents/DSAs.

KNOWLEDGE / SKILLS / ABILITIES:

• Familiarity with the local market.
• Ability to supervise, develop & motivate team.
• Result Orientation.
• Leadership ability.
• Disciplined, structured & process driven.

Locations - New Delhi, DL, IN

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