Care Technical Customer Advocate

1 week ago

India Nokia Global Full time ₹ 6,00,000 - ₹ 12,00,000 per year
Description

As a Care Technical Customer Advocate, you will act as the primary technical interface between customers and internal teams, ensuring effective issue resolution, service assurance, and operational excellence. Leveraging expertise in virtualization, cloud, SDN, fixed access, and automation, you will support network performance, upgrades, and compliance while driving customer satisfaction and continuous improvement.

Responsibilities
  • Strong understanding of Virtualized Network Functions (VNFs) and Cloud Computing concepts, including platforms such as OpenStack, VMware, and hypervisor technologies.
  • Knowledge of Fixed Access Systems, including xPON, FTTx, CPE, Wi-Fi 6, FWA, and IP concepts.
  • Familiarity with Software-Defined Networking (SDN), SDAN, and automation.
  • Experience in Service Assurance, OAM Testing, and Reporting.
  • Strong skills in issue analysis, Root Cause Analysis (RCA), and risk reporting.
  • Proficiency in network management, change management, and software upgrades.
  • Python scripting is an added advantage.
  • Experience in performance reporting for SLA/KPI compliance.
Qualifications

You have:

  • Bachelor's degree in with years of Experience.
  • Manage overall technical relationships with customers and internal service, delivery, and R&D teams.
  • Act as a key liaison between customers and internal teams, ensuring seamless technical communication and collaboration.
  • Analyze technical issues, communicate findings to customers, and escalate unresolved problems to backend teams for in-depth investigation.
  • Manage difficult situations and conflicts while providing clear customer communication regarding operational issues.

It would be nice if you also had:

  • Provide proactive risk reports, suggest improvement initiatives, and implement corrective actions for non-compliance.
  • Collaborate with global teams and Product Line Management (PLM) to enhance service delivery, implement best practices, and improve the overall customer experience.
  • Regularly review and resolve critical issues with customers, working closely with Technical Support Operations (TSO) teams.

  • Customer Technical Advocate

    4 days ago

    India Nokia Global Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionThe Customer Technical Advocate (CTA) acts as the primary technical interface between Nokia and assigned customers, managing critical issues, ensuring smooth service delivery, and representing customer interests internally. The role focuses on proactive support, network health insights, and effective resolution of complex technical challenges to...

  • Care Technical Customer Advocate

    5 days ago

    Chennai, India Nokia Full time

    Job Description Job Description As a Care Technical Customer Advocate, you will act as the primary technical interface between customers and internal teams, ensuring effective issue resolution, service assurance, and operational excellence. Leveraging expertise in virtualization, cloud, SDN, fixed access, and automation, you will support network performance,...

  • Customer Care Advocate

    1 week ago

    India Pune (Mississippi Building) Rockwell Automation Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • E2E Care Technical Lead

    1 week ago

    India Nokia Global Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    DescriptionThe E2E Care Technical Lead's mission is to ensure customer network availability, taking the ownership of the solution in the assigned customer(s). Must have strong technical skills of Nokia CNS portfolio (CN and BA) but holds the needed knowledge of the solutions, designs, and customizations of a customers network. This allows the detailed...

  • Customer Care Advisor

    2 weeks ago

    India Vodafone Full time

    **Description**: - s customer experience standards.The Customer Care Advisor has a good knowledge of Vodafone - s latest products and offerings, price plans and associated technologies, systems and processes. And performs specific tasks related to delivering excellent customer service and sales through outbound/inbound communication and in line with...

  • E2E Care Technical Lead

    1 week ago

    India Nokia Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The E2E Care Technical Lead's mission is to ensure customer network availability, taking the ownership of the solution in the assigned customer(s). Must have strong technical skills of Nokia CNS portfolio (CN and BA) but holds the needed knowledge of the solutions, designs, and customizations of a customers network.This allows the detailed technical...

  • Sr Customer Advocate

    1 week ago

    India Entrust Corporation Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Join us at EntrustAt Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.Get to Know UsHeadquartered in Minnesota, Entrust is an industry leader in...

  • Customer Care Expert

    4 days ago

    India Avid Technology Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.About the RoleWe are seeking an experienced Customer Care Expert to join our APAC Customer Care team, specializing in Media Asset Management (MAM) and Cloud Solutions.This role is part of Avid's Worldwide...

  • Sr Customer Success Advocates

    1 week ago

    India Entrust Corporation Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Join us at EntrustAt Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.Get to Know UsHeadquartered in Minnesota, Entrust is an industry leader in...

  • Customer Success Advocate

    1 week ago

    India Litmos Full time ₹ 8,00,000 - ₹ 11,00,000 per year

    Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right place Litmos develops eLearning solutions for top-performing companies. An established leader in the market...