Exec

1 week ago


Ahmedabad, India Vodafone Full time

**Description**:

- s customer experience standards.The Customer Care Advisor has a good knowledge of Vodafone
- s latest products and offerings, price plans and associated technologies, systems and processes. And performs specific tasks related to delivering excellent customer service and sales through outbound/inbound communication and in line with standard customer care processes. Typically reports to the Customer Care Team Leader.

**Job Responsibility**:

- Handles customer requests/issues/questions in a professional manner and strives to deliver a first time resolution service;
- Meets defined KPIs including NPS and sales;
- Processes transactional activities in line with Vodafone standards, policies and processes;
- Uses time proactively and efficiently to deliver on service targets;
- Provides feedback and suggestions to develop and improve customer experience in respect of call trends / drivers;
- Good understanding of Vodafone products, services, systems, policies and processes in order to effectively deal with a variety of questions and customer transactions;
- Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution;
- Acts as an advocate of Vodafone, protecting the reputation by following Vodafone
- s Brand Tone of Voice;
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

**Skills**:

- Digital Advocacy
- Customer Journey Knowledge
- Ownership
- Building Rapport
- Resilience
- Expert Advice
- Communication
- Empathy
- Customer Experience (CX) design
- Product and Service Advocacy
- Service Delivery Excellence
- Digital Enablement
- Customer Service /Resolution
- Customer Centricity
- Objection Handling and Negotiation
- Opportunity selling
- Service and Delivery Management

**Not a perfect fit?**:


  • Technical Support L3

    3 weeks ago


    Ahmedabad, Gujarat, India Infomatic Solutions Full time

    Working Days - Fixed 5 Days (Rotational shift)Timings: - 10:00 am to 07:00 pm PST (US Night Shift).Experience: Minimum 8+ years About the Role:We are hiring an experienced L3 Technical Support Engineer to join our global IT support team. This role involves supporting complex infrastructure issues, cloud platforms, virtualization, backups, and advanced...


  • Ahmedabad, Gujarat, India Infomatic Solutions Full time

    Working Days - Fixed 5 Days (Rotational shift) Timings: - 10:00 am to 07:00 pm PST (US Night Shift). Experience: Minimum 8+ years About the Role: We are hiring an experienced L3 Technical Support Engineer to join our global IT support team. This role involves supporting complex infrastructure issues, cloud platforms, virtualization, backups, and...


  • Ahmedabad, India House of MG Full time

    Your scope will include The House of MG and its managed properties as well as Mangalbag. You will work with the Exec Assistant, Principal, and Admin Manager in Shreyas Foundation for smooth coordination of similar work there. **Secretarial duties** - Conserves executive’s time by reading, researching, and routing correspondence; drafting letters and...

  • Administrator

    4 days ago


    Ahmedabad, India MobileFirst Applications Full time

    **JD Letter: Admin Exec** **Why MobileFirst?** MobileFirst is a Product Development and Consulting Studio established in 2014. We help High-Growth Startups and Enterprises build bespoke product solutions with Mobile/Web and Blockchain Apps. MobileFirst has had the honor to work with some of the finest brands in India and abroad including Flipkart, MyGlam,...

  • Pa/admin Assistant

    3 days ago


    Lal Darwaja, Ahmedabad, Gujarat, India The House of MG Full time

    Your scope will include The House of MG and its managed properties as well as Mangalbag. You will work with the Exec Assistant, Principal, and Admin Manager in Shreyas Foundation for smooth coordination of similar work there. **Secretarial duties** - Conserves executive’s time by reading, researching, and routing correspondence; drafting letters - and...