IT Support Intern

2 days ago

Ahmedabad, Gujarat, India TechDefence Labs Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Key Responsibilities:
  • Provide first-level technical support for users on hardware, software, and network issues.
  • Assist in installation, configuration, and maintenance of Windows systems, printers, and network devices.
  • Monitor and report system performance, connectivity, and basic security alerts.
  • Support day-to-day IT operations including user account management in Active Directory, email setup (Microsoft 365), and access permissions.
  • Troubleshoot LAN/Wi-Fi connectivity, IP configuration, and peripheral issues.
  • Maintain IT asset inventory and assist in hardware/software updates.
  • Escalate complex issues to L2/L3 teams as per standard procedure.
  • Follow IT policies, documentation, and security guidelines.
Required Skills & Knowledge:
  • Basic understanding of Windows OS, Active Directory, and MS 365 environment.
  • Familiarity with networking concepts (LAN, IP, DNS, DHCP).
  • Awareness of antivirus tools and basic cybersecurity hygiene.
  • Good problem-solving, communication, and employee-handling skills.
  • Knowledge of CCNA certificate.
Qualification:
  • Education: BCA, B.Sc. (IT/CS), Diploma in Computer Engineering, or pursuing BE/B.Tech in Computer Science / IT.
  • Experience: Fresher / Final-year student / Recent graduate with strong technical interest in system administration.

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