Information Technology Support Engineer

1 day ago

Ahmedabad, Gujarat, India Plethora IT & HR Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Summary:

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance to end-users across the organization. The ideal candidate will troubleshoot hardware and software issues, ensure optimal workstation performance, and support IT infrastructure initiatives.

Key Responsibilities:

  • Provide first and second-level support for desktop, laptop, and peripheral issues.
  • Install, configure, and maintain operating systems, software applications, and hardware.
  • Respond to service requests and incidents via ticketing systems, phone, or in-person.
  • Troubleshoot network connectivity issues (LAN/WAN/Wi-Fi).
  • Manage user accounts, permissions, and access rights in Active Directory.
  • Support remote users via VPN and remote desktop tools.
  • Maintain inventory of IT assets and ensure proper documentation.
  • Collaborate with other IT team members on projects and escalations.
  • Ensure compliance with IT policies and security standards.
  • Train users on basic IT tools and best practices.

Required Skills & Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • 2+ years of experience in desktop support or IT helpdesk roles.
  • Strong knowledge of Windows OS, Microsoft Office Suite, and common enterprise applications.
  • Familiarity with Active Directory, Exchange, and remote support tools.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Excellent problem-solving and communication skills (fluency in English is must).
  • Ability to work independently and manage multiple tasks

Preferred Qualifications:

  • Certifications such as Microsoft MCP, or ITIL Foundation.
  • Experience with macOS and Linux environments.
  • Knowledge of ITSM tools like ServiceNow, ME, Jira, or Freshservice.

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