Tally Support Engineer

4 days ago

Wagle Estate Thane Maharashtra, India Vedant Soft Solutions Pvt. Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Key Responsibilities

  • Technical & Functional Support: Provide support for Tally ERP/Prime software, including troubleshooting and resolving customer issues.
  • Installation & Configuration: Assist with the installation, setup, and configuration of Tally software for new and existing clients.
  • Training & Onboarding: Conduct training sessions for new users to help them effectively utilize Tally features.
  • Remote & On-site Support: Solve customer problems through telephone and remote access, as well as by visiting customer locations.
  • Documentation: Maintain records of support activities and issues for future reference.
  • Client Satisfaction: Ensure high levels of customer satisfaction by providing prompt, effective, and quality service.
  • Sales Support: Work with the sales team to prepare and conduct technical software demonstrations.

Skills & Qualifications

  • Product Knowledge: Deep, hands-on knowledge of Tally software.
  • Technical Skills: Strong ability to diagnose and resolve technical software issues.
  • Communication: Excellent written and verbal communication skills to explain technical information to clients.
  • Customer Service: A customer-focused attitude with a commitment to quality service.
  • Problem-Solving: Strong problem-solving and decision-making abilities to identify root causes of issues.
  • Education: A Bachelor's degree in Commerce (B.Com) or a related field is often preferred.

Job Types: Full-time, Permanent, Fresher, Internship

Pay: ₹120, ₹180,000.00 per year

Benefits:

  • Cell phone reimbursement

Work Location: In person

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