Resort General Manager

2 days ago

Yercaud Tamil Nadu, India Sri Vijay Vidyalaya group of institutions Full time ₹ 14,40,000 - ₹ 72,00,000 per year

We are looking for an experienced and visionary General Manager to lead operations at our exclusive Luxury Mountain Resort. Nestled in a pristine alpine setting, our resort offers discerning guests a serene escape with five-star service, world-class amenities, and a strong connection to nature.

The General Manager will be responsible for the strategic direction, operational excellence, guest satisfaction, and financial performance of the property.

Key Responsibilities: Operational Leadership

  • Direct and coordinate day-to-day operations across all departments: front office, housekeeping, food & beverage, spa/wellness, guest services, and outdoor activities (e.g., hiking, skiing, guided tours).
  • Ensure seamless guest service with attention to detail, personalization, and discretion.
  • Maintain the property to the highest luxury and environmental standards.

Guest Experience & Brand Standards

  • Lead by example in delivering warm, intuitive, and memorable guest experiences.
  • Engage with guests to build rapport, address concerns, and elevate satisfaction.
  • Uphold and refine luxury service protocols in line with brand ethos.

Team Development

  • Recruit, train, and retain top-tier hospitality talent, with a focus on local hiring and community integration.
  • Create a positive and motivating work environment rooted in collaboration and respect.
  • Implement ongoing staff training and development programs to maintain excellence.

Financial Management

  • Develop and manage budgets, forecasts, and KPIs in alignment with ownership goals.
  • Analyze financial data and oversee cost control measures to ensure profitability.
  • Optimize revenue streams (accommodations, dining, experiences, retail).

Sales, Marketing & Community Engagement

  • Collaborate with marketing teams to promote the retreat as a luxury destination.
  • Build relationships with high-end travel agents, lifestyle brands, and outdoor experience providers.
  • Represent the resort within the local community and tourism boards to strengthen regional presence.

Sustainability & Compliance

  • Champion eco-conscious operations and sustainable tourism practices.
  • Ensure compliance with all local laws, safety standards, and environmental regulations.
  • Support certifications (e.g., LEED, Green Key, EarthCheck) as applicable.

Ideal Candidate Profile:

  • Education: Bachelor's degree in Hospitality, Business Management, or related field; Master's preferred.
  • Experience: 7–10 years in hospitality leadership, with at least 3 years as a General Manager at a luxury property—experience in remote, mountain, or nature-based resorts highly desirable.
  • Skills:
  • Strong leadership with a guest-first philosophy
  • Exceptional interpersonal and communication skills
  • Financial literacy and strategic business insight
  • Comfort operating in a remote location with limited resources
  • Passion for outdoor living, wellness, and sustainability

Preferred Qualifications:

  • Experience with luxury brands is mandatory.
  • Familiarity with high-end outdoor guest experiences (skiing, trekking, mountain biking, etc.)
  • Knowledge of eco-luxury design and operations

Job Types: Full-time, Permanent

Pay: ₹60, ₹150,000.00 per month

Application Question(s):

  • What is your current designation?
  • How many years of experience as General manager for resorts you have?
  • Where are you from?

Work Location: In person

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