
Resort General Manager
3 days ago
We are looking for an experienced and visionary General Manager to lead operations at our exclusive Luxury Mountain Resort. Nestled in a pristine alpine setting, our resort offers discerning guests a serene escape with five-star service, world-class amenities, and a strong connection to nature.
The General Manager will be responsible for the strategic direction, operational excellence, guest satisfaction, and financial performance of the property.
Key Responsibilities: Operational Leadership
- Direct and coordinate day-to-day operations across all departments: front office, housekeeping, food & beverage, spa/wellness, guest services, and outdoor activities (e.g., hiking, skiing, guided tours).
- Ensure seamless guest service with attention to detail, personalization, and discretion.
- Maintain the property to the highest luxury and environmental standards.
Guest Experience & Brand Standards
- Lead by example in delivering warm, intuitive, and memorable guest experiences.
- Engage with guests to build rapport, address concerns, and elevate satisfaction.
- Uphold and refine luxury service protocols in line with brand ethos.
Team Development
- Recruit, train, and retain top-tier hospitality talent, with a focus on local hiring and community integration.
- Create a positive and motivating work environment rooted in collaboration and respect.
- Implement ongoing staff training and development programs to maintain excellence.
Financial Management
- Develop and manage budgets, forecasts, and KPIs in alignment with ownership goals.
- Analyze financial data and oversee cost control measures to ensure profitability.
- Optimize revenue streams (accommodations, dining, experiences, retail).
Sales, Marketing & Community Engagement
- Collaborate with marketing teams to promote the retreat as a luxury destination.
- Build relationships with high-end travel agents, lifestyle brands, and outdoor experience providers.
- Represent the resort within the local community and tourism boards to strengthen regional presence.
Sustainability & Compliance
- Champion eco-conscious operations and sustainable tourism practices.
- Ensure compliance with all local laws, safety standards, and environmental regulations.
- Support certifications (e.g., LEED, Green Key, EarthCheck) as applicable.
Ideal Candidate Profile:
- Education: Bachelor's degree in Hospitality, Business Management, or related field; Master's preferred.
- Experience: 7–10 years in hospitality leadership, with at least 3 years as a General Manager at a luxury property—experience in remote, mountain, or nature-based resorts highly desirable.
- Skills:
- Strong leadership with a guest-first philosophy
- Exceptional interpersonal and communication skills
- Financial literacy and strategic business insight
- Comfort operating in a remote location with limited resources
- Passion for outdoor living, wellness, and sustainability
Preferred Qualifications:
- Experience with luxury brands is mandatory.
- Familiarity with high-end outdoor guest experiences (skiing, trekking, mountain biking, etc.)
- Knowledge of eco-luxury design and operations
Job Types: Full-time, Permanent
Pay: ₹60, ₹150,000.00 per month
Application Question(s):
- What is your current designation?
- How many years of experience as General manager for resorts you have?
- Where are you from?
Work Location: In person
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