Manager-Customer Quality-MPF-Chakan-Pune

1 week ago

Pune, Maharashtra, India TK Elevator Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Who we are

What we expect
  • Lead, mentor, and manage a team of claims adjusters and support staff, fostering a positive and high-performing work environment.
  • Oversee the entire claims lifecycle, from initial notice to resolution, ensuring timely and accurate processing of all claims related to elevator issues.
  • Possess or utilize in-depth technical knowledge of elevator and escalator systems to understand the nature of claims, including mechanical, electrical, and hydraulic components.
  • Conduct thorough investigations into claims, gather documentation, and evaluate the extent of liability and damages based on policy provisions and technical assessments.
  • Ensure all claims handling activities adhere to internal policies, industry standards, and relevant local and national regulatory requirements.
  • Track key performance indicators (KPIs), analyze trends, and prepare reports for management to assess departmental performance and identify areas for improvement.
  • Develop and implement strategies to enhance claims processing efficiency, reduce turnaround times, and incorporate best practices and digital tools.
  • Liaise and collaborate with internal departments such as underwriting and legal, as well as external partners like insurance brokers and vendors, to resolve complex issues.
Who we are looking for
  • Bachelor's or Master's degree in Mechanical Engineering
  • Working experience of 10-12 years and at least 3 years in the similar Elevator or similar Industry.
  • Strong knowledge of elevator and escalator systems, including electrical, mechanical, and hydraulic systems.
  • Excellent verbal and written communication skills for interacting with team members, clients, and other stakeholders.
  • Meticulous attention to detail to ensure accuracy in documentation and record-keeping.
  • Experience in claims management, preferably within elevator industry.
What we offer

Health and Safety – Highest standards and a wide range of health promotion and healthcare activities

Compensation -Fair working conditions and competitive compensation

Collaboration and Diversity – Collegiality is of huge importance we treat everyone with respect and appreciation

Contact

To apply please send your CV to

In case you would like to pursue this opportunity share with us the below details

  • Current Annual CTC : Fixed and Variable
  • Expected CTC :
  • Total Years of Experience:
  • Notice Period:
  • Reason for change:
  • Permanent address:
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