Associate Program Manager

Company Description

NoBrokerHood is an advanced visitor, community, and finance management system that enhances safety and convenience for gated societies across India. Launched in 2018 as a subsidiary of NoBroker, India's first prop-tech unicorn, NoBrokerHood has grown rapidly, serving over 25,000 societies and securing the lives of more than 48 lakh families nationwide. With features like marketplace monetization and home maintenance services, it caters to a diverse range of society stakeholders, including management committees, residents, and guards. Boasting top security credentials (Level 1 PCI-DSS Certification) and compliance with GDPR and ISO standards, NoBrokerHood ensures data privacy and operational excellence. Recently, the company secured $5 million from Google to support its ongoing growth and expansion.

Role Description

NoBrokerHood is seeking an Associate Program Manager for its Business Operations team. This is a full-time, on-site role based in Bengaluru. The Associate Program Manager will oversee operational processes, manage cross-functional projects, track KPIs, and ensure seamless coordination across departments. The role involves analyzing business operations, driving process optimization, delivering effective solutions, and ensuring the execution of business strategies. Candidates will also support in addressing any operational challenges and contribute to the overall efficiency and growth of the organization.

Job Description:

1. Team Leadership & Performance Management:

●​ Lead, mentor, and manage multiple calling teams (Sales/Pre-Sales) to coordinate and execute high-impact campaigns and on-ground activations.

●​ Monitor the daily performance of calling teams, ensuring strict adherence to scripts, achievement of

conversion targets, and key productivity metrics.

●​ Ensure the calling team's performance is directly aligned with overarching campaign objectives and KPIs.

2. Campaign Coordination & Execution:

●​ Coordinate with internal teams (Sales, Brand, Operations, Tech), vendors, and external partners to ensure

the timely and successful rollout of all campaigns.

●​ Act as the primary point of contact for resolving escalations and operational issues that arise during

campaign execution.

3. Process Optimization & SOP Development:

●​ Develop, implement, and refine Standard Operating Procedures (SOPs) to streamline execution processes,

reduce turnaround times, and improve overall operational efficiency.

●​ Proactively identify operational bottlenecks and lead continuous improvement initiatives to enhance

campaign effectiveness.

4. Data Management & Reporting:

●​ Track, monitor, and analyze campaign progress and team performance using advanced Excel-based

dashboards and MIS reports.

●​ Maintain meticulous and accurate documentation of campaign performance, execution milestones, and team metrics.

●​ Prepare and present performance reports and strategic insights to senior management.

5. Stakeholder Management:

●​ Collaborate closely with key stakeholders across various departments to maintain seamless communication,

manage expectations, and facilitate swift issue resolution.

●​ Ensure all operational activities adhere to agreed-upon Service Level Agreements (SLAs).

Required Skills and Qualifications

●​ Experience: 2–5 years of proven experience in operations, campaign execution, team management, or a similar role.

●​ Team Management: Demonstrable experience in managing Sales, Pre-Sales, or Telecalling teams, with a strong focus on performance monitoring and target achievement.

●​ Technical Proficiency: Strong proficiency in Excel and/or Google Sheets is mandatory (including

advanced formulas, VLOOKUP, HLOOKUP, pivot tables, creating dashboards, and MIS trackers).

●​ Coordination Skills: Exceptional coordination, communication, and stakeholder management skills with the ability to work effectively across cross-functional teams.

●​ Mindset: A process-oriented mindset with high attention to detail and a commitment to accuracy.

●​ Project Management: Proven ability to manage multiple projects and competing deadlines simultaneously in a high-pressure environment.

●​ Ownership: A proactive, problem-solving attitude with a strong sense of ownership and accountability.

Preferred Qualifications

●​ Prior experience in B2C/B2B calling operations is highly preferred.

●​ Hands-on experience in on-ground campaign execution or field operations is a significant advantage.

●​ Experience in a cross-functional role with both strategic and operational responsibilities.

Key Performance Indicators (KPIs)

Your success in this role will be measured by:

●​ Efficiency: Measurable improvement in campaign permission and execution Turnaround Time (TAT).

●​ Team Performance: Consistent achievement of productivity and performance targets by the calling teams

(e.g., calls per day, conversion rates).

●​ Reporting Accuracy: High accuracy and on-time delivery of all MIS reports and execution trackers.

●​ Operational Excellence: Demonstrable reduction in operational errors and faster resolution of escalations.

●​ Stakeholder Satisfaction: Positive feedback from internal stakeholders and consistent adherence to all

SLAs.

What we have to offer

●​ Working directly with the leadership team; having a high level of work independence, autonomy, and

empowerment to lead company-wide changes

●​ Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth

journey of changing the real estate world

●​ Excellent platform for learning how to build teams, achieve goals and handle high-growth situations. Ideal

for people with entrepreneurial ambitions.Benefits