Techmahindra hiring

1 week ago

Bengaluru, Karnataka, India Ignites Human Capital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Handle customer calls to resolve their queries and concerns.
  • Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with internal teams to resolve complex customer issues that require escalation.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

  • 0-5 years of experience in BPO industry or related field (education/CSR).
  • Excellent communication skills in English language (written & spoken).
  • Ability to work on rotational shifts including night shifts.
  • Strong problem-solving skills with attention to detail.

  • Willingness to learn new processes quickly.

  • :Rotational Shift

  • Note:Rotational OFF
  • call
  • call

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