
Techmahindra hiring bangalore
1 day ago
Roles and Responsibilities
- Handle customer calls to resolve their queries and concerns.
- Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
- Maintain accurate records of all interactions with customers using CRM software.
- Collaborate with internal teams to resolve complex customer issues that require escalation.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Desired Candidate Profile
- 0-5 years of experience in BPO industry or related field (education/CSR).
- Excellent communication skills in English language (written & spoken).
- Ability to work on rotational shifts including night shifts.
- Strong problem-solving skills with attention to detail.
Willingness to learn new processes quickly.
- call
Hi,
Your interview has been scheduled @ ignites Human capital services.
4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J P Nagar Phase 4, J. P. Nagar, Bengaluru, Karnataka
Land mark:Near to LEVELS PUB JP NAGAR
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