Account Supervisor

JOB DESCRIPTION

Join JPMorganChase as an Account Supervisor and be the first point of contact for clients, delivering exceptional service for complex products. Your innovative approach and conflict management will drive team success and align with business goals. Mentor and coach your team, fostering strategic thinking and effective task delegation. Make impactful decisions within defined practices, with opportunities for growth and support from experienced professionals.

As an Account Supervisor within JPMorganChase, you will be the first line of contact for our clients, providing exceptional customer service for our complex products and services. Your role will involve leveraging your advanced data analytics skills to interpret and communicate data requirements, ensuring continuous insight into our operations. You will also utilize your advanced computer literacy to solve problems and communicate effectively in a professional setting. Your ability to manage conflicts, innovate, and write precise instructions will be crucial in this role. Additionally, you will be expected to mentor and coach your team, delegating tasks effectively and promoting strategic thinking. Your work will have a significant impact on our team's goals and performance, and you will be expected to make decisions guided by defined practices and procedures. Your role will be subject to regular review by more experienced professionals, and you may manage a single team where central support is provided.

Job responsibilities

• Analyze and interpret complex data sets to provide continuous insight into account services operations, utilizing advanced data analytics skills.
• Handle high-touch client base, addressing inquiries, processing transactions, and troubleshooting problems using advanced customer service skills.
• Identify and resolve conflicts that may arise in client interactions, employing advanced conflict management strategies.
• Utilize advanced computer literacy skills to optimize operational processes, ensuring efficient and effective service delivery.
• Guide team members in their professional development, providing coaching and mentoring while delegating tasks effectively.

Required qualifications, capabilities, and skills

• Minimum 3 years customer service experience
• Experience in a supervisory role is required, with the ability to coach and mentor team members, delegate tasks effectively, and promote strategic thinking.
• Baseline knowledge or equivalent expertise in data analytics, with the ability to develop and interpret models for complex data sets.
• Proven experience in a customer service role, with a focus on managing high-touch client interactions and resolving conflicts.
• Advanced computer literacy, with proficiency in using technology to optimize operational processes and communicate effectively.
• Demonstrated ability to innovate and challenge the status quo, with experience in generating new ideas and executing solutions that add value.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.