CEC-Team Leader-NRC-Branch Banking-VRM

1 day ago


Thāne, Maharashtra, India Kotak Life Insurance Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About The Role  

Team Leader 

"¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.

"¢ Collaborating with fulfilment teams to ensure best in class conversion ratios.

"¢ Ensure availability of trained manpower to maintain production at 100% capacity.

"¢ Meet cost to income ratios as determined by Score card.

"¢ Adherence to Standards of Performance.

"¢ Meeting Customer Satisfaction index as measured through NPS surveys.

Job Requirements:

"¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.

"¢ People management skill essential.

"¢ Experience in working in a tele-sales or relationship management in BFSI preferred.

"¢ Certified in AMFI/IRDA.

"¢ Good listening skills and strong communication abilities.

"¢ Team Player.



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