
CEC-Team Leader-NRC-Branch Banking-VRM
1 day ago
About The Role
Team Leader
"¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.
"¢ Collaborating with fulfilment teams to ensure best in class conversion ratios.
"¢ Ensure availability of trained manpower to maintain production at 100% capacity.
"¢ Meet cost to income ratios as determined by Score card.
"¢ Adherence to Standards of Performance.
"¢ Meeting Customer Satisfaction index as measured through NPS surveys.
Job Requirements:
"¢ Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.
"¢ People management skill essential.
"¢ Experience in working in a tele-sales or relationship management in BFSI preferred.
"¢ Certified in AMFI/IRDA.
"¢ Good listening skills and strong communication abilities.
"¢ Team Player.
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