Network Engineer II

As a Network Engineer on the Oracle Infrastructure Engineering Services (IES) – Network Operations & Reliability Engineering team, you will handle change requests, service requests, incident response, and problem management. You will support the design, deployment, and operation of large-scale Oracle Cloud Infrastructure (OCI) and be primarily focused on Network Operations. The role requires strong protocol-level networking knowledge to manage production environments. OCI spans a global footprint with hundreds of thousands of network devices and millions of servers, connected through dedicated backbone links and the Internet. The team is globally distributed, so on-call responsibilities are assigned per shift/region, with flexibility required for occasional urgent issues.

Organizational Overview: 

Oracle Cloud continues innovative breakthroughs providing Autonomous Database and services to an ever-increasing customer base. Oracle's Global Business Unit Cloud Services group is an industry leader focused innovation, service delivery, and migration of traditional, on-premises workloads to the Oracle Cloud Infrastructure. Our customer base includes fortune 500 and industry leaders across a variety of sectors including Communications, Financial Services, Health Sciences, Hospitality, Retail, Utilities, Construction and Engineering. Together, we are purposeful, industry leading experts in engineering delivering the next generation of Cloud services centered on the Autonomous Database.

Network Operations & Incident Management

• Work as part of the Network Operations team to manage complex network incidents in both on-premises and cloud environments (OCI & AWS), driving timely troubleshooting and resolution.
• Lead major incident bridges, coordinating with infrastructure, cloud, and application teams for recovery and root cause analysis.
• Conduct post-incident reviews, document findings, and implement preventive actions to improve reliability.
• Maintain network uptime as a top operational priority through proactive monitoring and corrective measures.
• Participate in on-call rotations, providing support during weekends or global coverage periods as required.
• Collaborate with the Global Operations Center to refine detection, escalation, and resolution processes.

Network Design, Implementation & Lifecycle Management

• Support design, build, and configuration of network infrastructure across on-premises and cloud (OCI & AWS) environments.
• Plan and execute network migrations, upgrades, and maintenance activities aligned with change management.
• Configure and maintain routing, switching, firewall, and load balancing devices according to standards.
• Maintain up-to-date documentation, including topology diagrams, MOPs, and runbooks.

Operational Excellence & Reliability

• Monitor network performance, capacity, and health metrics to ensure optimal operation and minimal downtime.
• Work with vendors (Cisco, Palo Alto, F5, Netscaler) for software updates, bug resolution, and performance enhancements.
• Enforce configuration standards, operational policies, and security controls.
• Contribute to problem management, trend analysis, and continuous improvement initiatives.

Collaboration & Knowledge Sharing

• Collaborate with cross-functional teams (Cloud, Security, Data Center Engineering) to ensure seamless network operations.
• Mentor junior engineers, enhancing troubleshooting and operational expertise.
• Participate in service transition reviews, ensuring new deployments meet operational readiness standards.

Required Qualifications

Bachelor's degree in information technology, Computer Science, or equivalent hands-on experience.

• 5+ years of experience managing large-scale enterprise and network environments.
• Strong hands-on experience with:
  • Cisco Routing and Switching (IOS, NX-OS)
  • Firewalls: Cisco ASA and Palo Alto
  • Load Balancers: F5 LTM/GTM or Citrix Netscaler
  • Data Center Networking: Cisco ACI fabric configuration and operations
  • Cloud (OCI/AWS)
• Solid understanding of core network protocols and technologies including TCP/IP, BGP, OSPF, VLANs, VPNs, NAT, and ACLs.
• Strong experience in network troubleshooting, incident management, and change control processes.
• Exposure to network monitoring and management tools).
• Excellent communication skills and ability to lead technical discussions during high-severity incidents.

Preferred Skills and Experience

• Hands-on expertise in ITIL processes: Incident, Problem, and Change Management within Network Operations.
• Strong understanding of network monitoring, performance metrics, SLAs, and operational dashboards.
• Proven ability to manage and coordinate high-severity incidents with cross-functional teams and vendors.
• Experience supporting large-scale on-premises and cloud networks (OCI & AWS) is highly desirable.
• Familiarity with data center and hybrid cloud networking, including routing, switching, firewalls, and load balancers.

Key Attributes for Success

•  Strong ownership and accountability for network uptime and reliability.
• Calm and structured approach to managing high-impact incidents.
• Collaborative mindset with a focus on continuous learning and operational improvement. 

Career Level - IC2