Technical Consultant
1 day ago
Roles and Responsibilities :
- Provide technical support to customers on Creo software, including troubleshooting and resolving issues related to configuration, data management, and performance optimization.
- Collaborate with cross-functional teams to identify and implement process improvements for customer-facing services.
- Develop and maintain documentation of technical solutions, knowledge base articles, and training materials for internal use by the service desk team.
- Analyze complex problems using problem-solving techniques such as root cause analysis (RCA) to resolve customer complaints efficiently.
Job Requirements :
- 5-8 years of experience in IT Services & Consulting industry with expertise in Creo software administration.
- Strong understanding of Creo Parametric modeling tools and ability to configure complex models accurately.
- Excellent troubleshooting skills with attention to detail and analytical thinking abilities.
- Experience working in an IT environment with exposure to various operating systems, hardware configurations, and network protocols.
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