Branch Collection Manager
2 days ago
Role & responsibilities
- Strategy and Policy:Develop and implement effective strategies and procedures for collecting outstanding debts.
- Team Leadership:Supervise, train, and motivate a team of collection agents to achieve recovery targets.
- Performance Monitoring:Monitor and analyze collection metrics, such as debt aging and recovery rates, to identify trends and improve performance.
- Compliance:Ensure that all collections activities comply with relevant laws, regulations, and company policies.
- Issue Resolution:Handle escalated collection cases, negotiate payment plans with customers, and resolve disputes.
- Reporting:Prepare and present reports to senior management on collections performance and debt aging.
- Process Improvement:Identify opportunities to streamline collections processes and improve efficiency.
- Collaboration:Work with legal, finance, and other departments to resolve complex cases and optimize collection efforts.
- Customer Service:Ensure that interactions with customers are conducted professionally and maintain good client relationships.
Preferred candidate profile
Act as a strategic leader who develops and implements effective debt recovery strategies, manages and motivates a collections team, and ensures compliance with regulations to maximize cash flow and minimize bad debt losses for the organization
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