Branch Collection Manager

2 days ago


Guwahati Jorhat Silchar, India Chola Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

  • Strategy and Policy:Develop and implement effective strategies and procedures for collecting outstanding debts.
  • Team Leadership:Supervise, train, and motivate a team of collection agents to achieve recovery targets.
  • Performance Monitoring:Monitor and analyze collection metrics, such as debt aging and recovery rates, to identify trends and improve performance.
  • Compliance:Ensure that all collections activities comply with relevant laws, regulations, and company policies.
  • Issue Resolution:Handle escalated collection cases, negotiate payment plans with customers, and resolve disputes.
  • Reporting:Prepare and present reports to senior management on collections performance and debt aging.
  • Process Improvement:Identify opportunities to streamline collections processes and improve efficiency.
  • Collaboration:Work with legal, finance, and other departments to resolve complex cases and optimize collection efforts.
  • Customer Service:Ensure that interactions with customers are conducted professionally and maintain good client relationships.

Preferred candidate profile

Act as a strategic leader who develops and implements effective debt recovery strategies, manages and motivates a collections team, and ensures compliance with regulations to maximize cash flow and minimize bad debt losses for the organization


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